Key Account Director

ICE; London; On-site; GBP 60,000 - 70,000; Full time

Job summary

ICE, the UK’s largest independent provider of cleaning equipment, is seeking a Key Account Director to maximize revenue through effective account management. The role involves developing long-term relationships with clients and ensuring high levels of service delivery. With a competitive salary and great perks, this position is ideal for someone passionate about success and personal development in a supportive environment.

Benefits

Competitive salary

Health & Wellness Covered

Enhanced Pension Opportunity

24/7 Support with EAP

Long Service Awards

Holiday Buy Back Scheme

Qualifications

• Mid-senior level role with proven track record in sales.
• Highly self-motivated and organized.
• Energetic and positive approach to customers.

Responsibilities

• Expand existing key accounts and drive development plans.
• Manage a portfolio of key accounts and all service aspects.
• Achieve sales targets and maintain client relationships.

Skills

Strong people and presentation skills

Excellent written and verbal communication skills

Good understanding and proficient use of Excel

Creative writing and document preparation

Strong customer/people orientation

Job description

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With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.

At ICE we strive to encourage personal development and career progression, offering on-the-job training as well as support for professional qualifications for our employees. We are a fast-growing business, and this position would suit someone who likes to hit the ground running and has a drive for success.

Role Overview

The purpose of our Key Account Directors is to maximise the revenue of the business through the effective and efficient management of accounts, ensuring ICE deliver the contractually agreed levels of service.

Key Responsibilities and Accountabilities:

• Expansion of existing ICE development account customers
• Drive development plans through existing customers
• Work alongside the sales team based on key account/contract tenders and opportunities.
• Coach and develop skills within the existing team.
• Build and develop long term relationships and objectives with strategic clients.
• Help and support and progress the infiltration of new target accounts.
• Work on client retention projects and strategies to renew/resign contracts prior to running their contract term.
• Manage a portfolio of key accounts.
• Manage all aspects of the key accounts, including service calls, compliance and equipment deliveries.
• Support and lead in the key accounts project management aspect of new contracts
• Achieve sales targets for both revenue and activity.
• Presenting up to board level
• Quoting and negotiating at business levels
• Attending client meetings and holding review meetings
• Maintaining and expanding relationships with existing clients
• Ensuring that weekly/monthly reports are completed and submitted in line with the customers and management expectations.
• Working with the Head of Key Accounts and the Senior Board to deliver the highest possible level of service.

Qualifications, Skills and Experience:

• Strong people and presentation skills
• Creative writing and document preparation
• Good understanding and proficient use of Excel
• Excellent written and verbal communication skills
• Highly self-motivated and organised
• Energetic, engaging and positive approach to customers and colleagues
• Hands on, general all rounder
• Strong customer/people orientation
• Proven track records in hitting and exceeding targets
• Diligent and focussed on meeting deadlines and customer expectations.

Typical Performance Measures

• Activity ratios
• Revenue monthly, quarterly, yearly
• Monthly review feedback

What you'll get:

• Competitive salary - between £60k to £70k per annum
• Exclusive Perks & Wellbeing Hub – Unlock amazing discounts and access wellness resources with Reward Gateway
• Health & Wellness Covered – Stay protected with Health Shield, Private Medical Cover with Bupa, and Life Assurance, ensuring you and your loved ones have peace of mind.
• Boost Your Future – Take advantage of our Enhanced Pension Opportunity, helping you build a stronger financial future!
• 24/7 Support with EAP – Our Employee Assistance Programme is here to support your mental, emotional, and financial wellbeing.
• Celebrate Your Dedication – Earn Long Service Awards as a token of appreciation for your loyalty and hard work
• More Time for You – Flex your time off with our Holiday Buy Back Scheme, giving you the freedom to purchase extra leave

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Machinery Manufacturing

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