Junior Technical Support Engineer / 1st Line Support Technician

TN United Kingdom; Enfield; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading company focused on sustainable energy solutions is seeking three Junior Technical Support Engineers for their Enfield Data Centre. Candidates should possess strong communication skills, a basic understanding of networking, and the ability to work in a busy team environment. This role offers an annual salary between £27,000 and £33,000, alongside a full-time, fixed-term contract with shift work over nights and weekends.

Qualifications

• Minimum 12-18 months experience in a Technical Support or similar role.
• Ability to manage and monitor support requests via a ticketing system.
• Strong desire to learn new technologies.

Responsibilities

• Troubleshoot simple technical issues quickly and effectively.
• Work primarily in shifts including nights and weekends.
• Escalate faults accordingly within the team.

Skills

Communication

Interpersonal Skills

Basic Networking Knowledge

Troubleshooting Skills

Teamwork

Job description

Job Title: Junior Technical Support Engineer

Location: Enfield, North London

Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)

About us:

BE DC Connect UK Ltd is a company focused on sustainable future solutions powered by clean energy, specializing in developing innovative power and digital infrastructure solutions. Based throughout the South East, including London, UK, we provide managed hosting, colocation, and network services, offering secure, scalable, and robust hosting solutions with 24/7 onsite staff and premium carrier-neutral transit.

About the role:

We are hiring three (3) Junior Technical Support Engineers with salaries ranging from £27,000 to £33,000 per annum, depending on experience and capabilities. The role requires excellent communication, interpersonal skills, and the ability to work effectively in a team. Candidates must have good spoken and written English. The positions involve shift work, primarily night and weekend shifts, based at our Enfield Data Centre, with occasional visits to other Data Centres.

About you:

• Strong desire to learn new technologies
• Basic knowledge of the Internet, networking, TCP/IP protocols, and applications
• Ability to troubleshoot simple technical issues quickly and effectively with minimal supervision
• Manage and monitor support requests via the ticketing system
• Some experience with server hardware installation and management is preferable but not essential
• Minimum 12-18 months experience in a Technical Support or similar role
• Ability to work well in a busy team, learn quickly, and handle a wide range of issues
• Ability to assess, prioritize, and escalate faults accordingly