Junior Systems Analyst (ERP & Business Applications)

Dorsuite; United Kingdom; Presencial; GBP 30.000 - 40.000; Jornada completa

Descripción de la vacante

DorSuite Ltd. seeks a Junior Systems Analyst to support ERP and business applications, oversee day-to-day IT tasks, and grow into a systems specialist. The role suits graduates or early-career professionals who are organized, data-loving, and curious about how a business operates.

You'll support ERP and CRM tools, help test features, run data migrations, and build dashboards in i-Suite, while learning to automate small processes with AI.

Formación

• Degree or equivalent in IT, business information systems, data, or similar.
• Interest in AI tools and applying them to business problems.
• Logical, methodical approach to problem-solving with attention to detail.
• Clear communication to explain systems to non-technical colleagues.

Responsabilidades

• Provide first-line support for ERP and business apps: log, triage, resolve issues and escalate as needed.
• Test new system features and builds; write test cases and record defects.
• Support ERP replacement: data mapping, migration checks, dual-running reconciliation and cutover prep.
• Build and maintain reports and dashboards in i-Suite for orders, operations and reporting.
• Write up user guides, process docs, and knowledge-base articles.
• Deliver user training and floor-walking during rollouts.
• Look for small process and AI automation improvements and help embed them.
• Housekeeping of Microsoft 365 accounts, licences, groups and permissions.
• Coordinate with outsourced IT provider; track tickets and resolutions; day-to-day contact.
• Manage starters/leavers: accounts, access, equipment, handovers to keep productivity.

Conocimientos

Genuine interest in AI tools

Logical approach to problem solving

Clear communicator

Organised

ERP/CRM exposure (any platform), SQL/→

Educación

Degree or apprenticeship in IT or related field

Herramientas

Salesforce

SQL/Power BI

Microsoft 365 administration / Power Platform

Descripción del empleo

Junior Systems Analyst (ERP & Business Applications)

Technology

Systems & Infrastructure

Deeside, UK

Overview

Application

Junior Systems Analyst (ERP & Business Applications)

Date posted: October 29, 2026

Permanent

Full-time

About the role

DorSuite is investing in a single company-wide system (one-Suite), a new reporting platform (i-Suite), and a customer self-service portal (c-Suite) to modernise how we operate. AI sits at the core of how we're building these: we use AI in our own development work every day, and our ambition is to be at the forefront of AI-enabled technology in our industry.

The Systems department sits at the centre of all of this. We need a capable, curious junior analyst to support the team, keep our day-to-day applications and IT running smoothly, and grow into a systems specialist.

This is a graduate or early-career role. You don't need to have done it before — you need to be organised, comfortable with data and technology, and interested in how a business runs.

What you'll do

Business applications and projects

• Provide first-line support for our ERP and business applications: log, triage and resolve user issues, and escal…
• Help test new system features and builds — write test cases, run them, record defects and confirm fixes
• Support the ERP replacement programme: data mapping and migration checks, dual-running reconciliation, cutover prep
• Build and maintain reports and dashboards in i-Suite for order intake, operations, safety and other business reporting
• Write and keep up to date user guides, process documentation and knowledge-base articles
• Deliver user training and floor-walking during rollouts
• Look for small process and AI automation improvements and help embed them

IT operations

• Housekeeping of Microsoft 365 accounts, licences, groups and permissions
• Work with and help manage our outsourced IT provider: raise and track tickets, chase resolutions, and act as the day-to-day point of contact
• Manage starters and leavers end to end — accounts, access, equipment and handovers — so people are productive from day one and offboarded cleanly
• Plan and track hardware requirements: laptops, mobiles, peripherals, replacement cycles and stock

What we're looking for

• Degree, apprenticeship or equivalent experience in IT, business information systems, data or a related field
• Genuine interest in AI tools and how they can be applied to real business problems
• Logical, methodical approach to problem-solving and a good eye for detail
• Clear communicator, able to explain systems to non-technical colleagues
• Organised: can juggle a support queue alongside project work
• Exposure to an ERP or CRM (any platform), Salesforce, or SQL/Power BI
• Microsoft 365 administration or Power Platform
• Basic understanding of business processes — order-to-cash, purchasing, stock, scheduling
• Experience in manufacturing, construction or a similar operational environment
• Experience working with a managed IT service provider