Junior ServiceNow Product Analyst - Flexible Hours & Growth

RELX International; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Wellbeing initiatives

Shared parental leave

Study assistance

Sabbaticals

Job summary

RX Global is seeking a Junior ServiceNow Product Analyst to help grow and refine the ServiceNow platform. You will collaborate with Product Owners, developers, administrators, and business stakeholders while building expertise in product management, service management, and agile delivery.

You will contribute to platform improvements, assist with service performance monitoring, and help deliver solutions that meet business needs, with emphasis on backlog, requirements, and testing activities.

Qualifications

• Experience with ServiceNow or familiarity with the platform is expected.
• Strong communication with stakeholders and clear documentation.
• Analytical thinking with good organisational skills.
• Basic understanding of Agile/Scrum practices.
• Interest in IT Service Management (ITSM).
• Proficiency with Excel and PowerPoint.
• Experience with ITIL concepts and Agile tools is a plus.

Responsibilities

• Assist in managing the ServiceNow product backlog.
• Capture and document business requirements.
• Write and refine user stories and acceptance criteria.
• Coordinate with stakeholders on priorities.
• Support sprint planning and backlog refinement.
• Monitor incidents, requests, and recurring issues for improvements.
• Track KPIs, SLAs, and user adoption.
• Support UAT and release activities.

Skills

ServiceNow familiarity

Communication skills

Organisational skills

Analytical skills

Agile/Scrum basics

ITIL principles

Jira experience

Azure DevOps experience

MS Office (Excel/PowerPoint)

Tools

Jira

Azure DevOps

Job description

RX Global is seeking a Junior ServiceNow Product Analyst to help grow and refine the ServiceNow platform. You will collaborate with Product Owners, developers, administrators, and business stakeholders while building expertise in product management, service management, and agile delivery.

You will contribute to platform improvements, assist with service performance monitoring, and help deliver solutions that meet business needs, with emphasis on backlog, requirements, and testing activities.