Junior Service Manager - Hybrid Cyber Security Ops

Sopra Steria Limited; Hemel Hempstead; Presencial; GBP 29.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Health cash plan

Life assurance

Pension

Descripción de la vacante

Sopra Steria Limited in Hemel Hempstead is seeking a Junior Service Manager to join our Security Operations Centre within Aerospace, Defence and Security. You will work with experienced Service Management and Cyber Security professionals to support a diverse portfolio of customers across defence, healthcare and finance, with onsite 3-4 days per week and occasional travel to Farnborough.

This role offers exposure to service governance, performance reporting and continual service improvement, plus

Formación

• Understanding IT service management principles and practices.
• Experience with incident, problem and change management processes.
• Experience producing service reports and management information.
• Strong stakeholder and customer relationship management skills.
• Excellent organisational skills with multiple priorities.
• ITIL Foundation certification or willingness to obtain it.

Responsabilidades

• Supporting the delivery of Security Operations Centre services against agreed service level agreements, operational targets and customer expectations.
• Building and maintaining positive customer and stakeholder relationships while acting as a key point of contact for service-related activities.
• Producing service reports, dashboards and governance documentation, highlighting risks, trends and opportunities for improvement.
• Monitoring incidents, risks, problems and service issues, ensuring actions are tracked through to resolution.
• Supporting service reviews, customer onboarding activities and continual service improvement initiatives.
• Assisting with compliance, assurance and governance activities to ensure services remain secure, effective and audit-ready.

Conocimientos

ITSM principles

Incident/Problem/Change mgmt

Service reporting

Stakeholder management

Organisational skills

Educación

ITIL Foundation

Herramientas

ServiceNow

Descripción del empleo

Sopra Steria Limited in Hemel Hempstead is seeking a Junior Service Manager to join our Security Operations Centre within Aerospace, Defence and Security. You will work with experienced Service Management and Cyber Security professionals to support a diverse portfolio of customers across defence, healthcare and finance, with onsite 3-4 days per week and occasional travel to Farnborough.

This role offers exposure to service governance, performance reporting and continual service improvement, plus