Junior Service Manager - SOC

Sopra Steria Limited; Hemel Hempstead; On-site; GBP 29,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Job summary

Sopra Steria Limited in Hemel Hempstead is seeking a Junior Service Manager to join our Security Operations Centre within Aerospace, Defence and Security. You will work with experienced Service Management and Cyber Security professionals to support a diverse portfolio of customers across defence, healthcare and finance, with onsite 3-4 days per week and occasional travel to Farnborough.

This role offers exposure to service governance, performance reporting and continual service improvement, plus

Qualifications

• Understanding IT service management principles and practices.
• Experience with incident, problem and change management processes.
• Experience producing service reports and management information.
• Strong stakeholder and customer relationship management skills.
• Excellent organisational skills with multiple priorities.
• ITIL Foundation certification or willingness to obtain it.

Responsibilities

• Supporting the delivery of Security Operations Centre services against agreed service level agreements, operational targets and customer expectations.
• Building and maintaining positive customer and stakeholder relationships while acting as a key point of contact for service-related activities.
• Producing service reports, dashboards and governance documentation, highlighting risks, trends and opportunities for improvement.
• Monitoring incidents, risks, problems and service issues, ensuring actions are tracked through to resolution.
• Supporting service reviews, customer onboarding activities and continual service improvement initiatives.
• Assisting with compliance, assurance and governance activities to ensure services remain secure, effective and audit-ready.

Skills

ITSM principles

Incident/Problem/Change mgmt

Service reporting

Stakeholder management

Organisational skills

Education

ITIL Foundation

Tools

ServiceNow

Job description

Are you looking to take the next step in your career and build your experience in Service Management within a growing Cyber Security environment? We're looking for a Junior Service Manager to join our Security Operations Centre team within Aerospace, Defence and Security. This is an exciting opportunity to work alongside experienced Service Management and Cyber Security professionals, supporting the delivery of services to a diverse portfolio of customers across sectors including defence, healthcare and finance. You'll join a collaborative team where learning, development and continuous improvement are actively encouraged. This role offers excellent exposure to customer engagement, service governance, operational performance and Cyber Security services, making it a great opportunity for someone looking to broaden their experience and develop their career within Service Management. This role is based in Hemel Hempstead, with an expectation to be onsite 3 - 4 days per week. Occasional travel to Farnborough may also be required. We can offer great career progression opportunities, benefits which you can flex to meet your needs, and training and development opportunities.

What you’ll be doing:

• Supporting the delivery of Security Operations Centre services against agreed service level agreements, operational targets and customer expectations.
• Building and maintaining positive customer and stakeholder relationships while acting as a key point of contact for service-related activities.
• Producing service reports, dashboards and governance documentation, highlighting risks, trends and opportunities for improvement.
• Monitoring incidents, risks, problems and service issues, ensuring actions are tracked through to resolution.
• Supporting service reviews, customer onboarding activities and continual service improvement initiatives.
• Assisting with compliance, assurance and governance activities to ensure services remain secure, effective and audit-ready.

What you’ll bring:

• Understanding of IT Service Management principles and practices.
• Knowledge of incident, problem and change management processes.
• Experience producing service reports and management information.
• Stakeholder and customer relationship management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• ITIL Foundation certification, or a willingness to work towards achieving it.

It would be great if you had:

• Experience within an operational IT services environment.
• Exposure to Cyber Security services or a strong interest in developing within the Cyber Security sector.
• Knowledge of ServiceNow or a similar IT Service Management tool.
• Understanding of service level agreements, operational level agreements and key performance indicators.
• Experience supporting governance, compliance or risk management activities.
• Awareness of Security Operations Centre environments or assurance frameworks.

Employment Type: Full-time, Permanent.

Location: Hemel Hempstead.

Level of Clearance: SC and DV eligible.

Internal Recruiter: Rebekah.

Salary: £29,000 - £43,000.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

We support different ways of working and can offer a range of flexible working arrangements. If you're interested and need to work flexibly, we encourage you to talk to us about what might be possible.

Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets.