Junior Sales Administrator

Electech Limited; Stanford-le-Hope; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

28 days leave

EV charging parking

Casual dress

Gym & spa via Hussle

Lunch on us

Early Friday finish

Job summary

Electech Limited seeks a proactive Customer Communications Assistant to manage call routing, messages, and inbox triage while ensuring CRM data is accurate and up-to-date. You will draft standard responses and follow up on pending documents, enhancing customer experience across residential and commercial projects.

Excellent communication, attention to detail, and proficiency with Microsoft Office are essential for success in this role.

Qualifications

• Experience handling customer inquiries and routing leads to the right teams.
• Strong written communication skills for clear customer correspondence.
• Attention to detail and accuracy in messages and data.
• Familiar with maintaining CRM data and history.

Responsibilities

• Call Routing: Qualify purpose of inbound calls and route to senior sales staff.
• Message Management: Take detailed messages and deliver promptly.
• Inbox Triage: Prioritize emails by urgency and respond or escalate.
• Draft Standard Responses: Use templates for routine questions.
• Follow-Ups: Send reminders about pending docs or orders.
• CRM Updates: Keep records up-to-date with activity and outcomes.

Skills

Call routing

Inbox triage

Message management

Template responses

Follow-ups

Excel

Email drafting

Tools

Microsoft Excel

Microsoft Word

Job description

It all started back in 2018, when Jack Jones founded Electech with a simple idea: make clean energy a whole lot more accessible.

Fast-forward a few years, and Electech joined forces with Smart Home Improvements founded by Lee Harvey. Two businesses, two founders, one shared obsession with powering a brighter and greener future.

Since then, we have grown into one of England’s leading providers of solar PV and battery storage solutions, helping homeowners and businesses save energy, save money and give the grid a bit of a helping hand.

What We Offer – Our Benefits

We are offering an hourly rate of £8 - £12.71 per hour, plus commission

Our top priority is your happiness and well-being whilst ensuring you feel you have everything you need to succeed in your role here at Electech.

Here’s what we offer from day one:

• 28 Days Annual Leave, inclusive of bank holidays
• Free car parking with EV charging
• Casual dress (bring your authentic self to work)
• Gym and spa facilitates membership via Hussle allowing you to access any gyms across the country
• Lunch on us on the last Friday of each month
• Early finish on Fridays (flexibility needed)

The Role

Customer Communication

• Call Routing: Qualify the purpose of incoming calls to efficiently route high-priority leads, technical inquiries, or complaints to the appropriate senior sales executives or account managers.
• Message Management: Take accurate, detailed messages when team members are unavailable and ensure they are delivered promptly via email or internal chat.
• Manage Email Correspondence -inbox Triage: Monitor the general sales inbox daily, organising and flagging emails by urgency to ensure no customer inquiry is missed.
• Draft Standard Responses: Utilize and adapt company templates to reply to routine customer questions quickly and professionally.
• Follow-Ups: Send proactive follow-up emails to customers regarding pending documentation, order clarifications, or general satisfaction.

Database Maintenance

• CRM Updates: Maintain accurate and up-to-date customer records, including contact details, enquiry history, quotations, orders, and sales activity.
• Lead Management: Record new leads and enquiries promptly, ensuring they are correctly assigned to the relevant member of the sales team and followed up within the appropriate timeframe.
• Sales Activity Logging: Accurate record calls, emails, appointments, quotations, and customer follow-ups within the CRM so the wider sales team has a clear view of each customer journey.
• Data Accuracy: Regularly review customer and sales information to identify missing, outdated, or duplicate records and make corrections where required.
• Pipeline Support: Assist the sales team in keeping the CRM pipeline organised by updating lead stages, follow-up dates, quotation statuses, and outcomes.
• Document Management: Ensure relevant customer documentation, quotations, correspondence, and other sales information is correctly recorded and easily accessible.
• Data Protection: Handle customer information responsibly and in accordance with company procedures and GDPR requirements, maintaining confidentiality at all times.

Your Confidence Is Crucial

To succeed here at Electech you will need:

• The charisma and confidence to communicate with all people from all backgrounds enabling you to be a great representative of our business
• A hunger and passion to learn about what we do and the products we offer to both of our residential and commercial clients
• The motivation to succeed and to inspire those around you to achieve great things
• Good working knowledge of Microsoft office (especially Excel and Word)
• Excellent attention to detail

If you are a school leaver, we would like to hear from you as this would be a great opportunity to kick-start your career with a growing company.

What to Expect – Recruitment Process

First Stage – 30-minute initial call via Zoom with our People Manager

Second Stage – 30 minute face to face meeting with one of our Founders

Final Stage –10 minute fire-chat with our Sales Manager