Junior SaaS Support Engineer

MCS Group; Ballymoney; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Learning and development

Job summary

MCS Group is partnering with a growing SaaS organisation to hire a Junior Support Developer in Ballymoney. This is a fantastic chance for someone early in their tech career to join a dynamic team, balancing technical tasks with customer-facing responsibilities.

You will troubleshoot issues, write SQL queries, and help diagnose data and connectivity problems while collaborating with experienced colleagues to deliver high-quality outcomes in a fast-moving environment.

Qualifications

• Commercial experience (placement year or post-grad experience ideal).
• Strong SQL skills (queries, debugging, data investigation).
• Basic Python knowledge (read/understand code).
• Strong problem-solving ability and willingness to learn.

Responsibilities

• Troubleshoot issues across software, systems, and integrations.
• Write and run SQL queries to investigate problems.
• Support clients via phone and email, delivering high-quality customer experience.
• Diagnose data and connectivity issues and escalate where appropriate.
• Collaborate with internal teams to resolve complex technical challenges.
• Document solutions and contribute to knowledge sharing.

Skills

SQL

Python

Troubleshooting

Customer comms

Problem solving

Independence

Education

Placement year / post-grad experience

Job description

MCS Group is partnering with a growing SaaS organisation to hire a Junior Support Developer in Ballymoney. This is a fantastic chance for someone early in their tech career to join a dynamic team, balancing technical tasks with customer-facing responsibilities.

You will troubleshoot issues, write SQL queries, and help diagnose data and connectivity problems while collaborating with experienced colleagues to deliver high-quality outcomes in a fast-moving environment.