Junior MDM Analyst: Data, Reporting & Customer Success

Calero; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Calero is seeking a Junior MDM Analyst to deliver managed services within the client SLA using Calero software solutions. You will process customer requests and maintain market data inventory with Calero’s MDM tools, while ensuring accuracy and timely delivery.

The role involves data analysis, preparing reports, supporting UAT, coordinating software updates, monitoring SLA metrics, and contributing to process improvements to drive value for customers.

Qualifications

• Bachelor's degree in an analytical field or equivalent experience.
• Experience in analyzing data sets.

Responsibilities

• Process customer requests and maintain data inventory using Calero MDM software.
• Reconcile vendor invoices and investigate cost discrepancies.
• Prepare, verify and distribute reports.
• Coordinate software updates and assist with User Acceptance Testing.
• Monitor SLA metrics and participate in regular service reviews.
• Document processes and ensure compliance with company policies.
• Raise Help Desk tickets and follow through to resolution.
• Promote service features to customers and contribute to revenue growth.

Skills

Data analysis

Excel

Communication

Time management

Independence

Education

Bachelor's degree in analytical field

Tools

SQL

Job description

Calero is seeking a Junior MDM Analyst to deliver managed services within the client SLA using Calero software solutions. You will process customer requests and maintain market data inventory with Calero’s MDM tools, while ensuring accuracy and timely delivery.

The role involves data analysis, preparing reports, supporting UAT, coordinating software updates, monitoring SLA metrics, and contributing to process improvements to drive value for customers.