Junior MDM Analyst - UK

Calero; City of Edinburgh; On-site; GBP 30,000 - 38,000; Full time

Job summary

Calero in Edinburgh seeks a Junior MDM Analyst to deliver managed services within SLA using Calero software solutions. You will process customer requests, maintain market data inventory, and prepare reports.

The role emphasizes data analysis, Excel proficiency, basic SQL, and strong communication with customers. You will join a global team, participate in UAT, and contribute to continuous process improvements.

Qualifications

• Bachelor's degree or equivalent in an analytical field.
• Experience analyzing data sets.

Responsibilities

• Process customer requests to deliver delightful service.
• Maintain market data inventory using Calero MDM software.
• Prepare, verify and distribute reports.
• Coordinate software updates with a global team and assist with internal testing.
• Assist Customer in User Acceptance Testing.
• Monitor and report on SLA metrics.
• Own documentation and manage Help Desk tickets to resolution.
• Ensure compliance with company policies and procedures.

Skills

Data analysis

Excel

SQL basics

Customer facing

Communication

Time management

Documentation

Education

Bachelor's degree or equivalent in analytical field

Experience analyzing data sets

Tools

Calero MDM software

Job description

The Junior MDM Analyst delivers managed services within SLA as defined in client's statement of work using Calero software solutions.

Responsibilities:

• Process requests from our customers in a way that will delight them
• Maintain market data inventory accurately using Calero’s cutting edge MDM software
• Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies
• Prepare, verify and distribute reports
• Support development and maintenance of bespoke client functionality
• Co-ordinate software updates within our global team, including internal testing
• Assist Customer in User Acceptance Testing
• Contribute to and participate in regular service review meetings or conference calls with customers and relevant staff members
• Monitor and report on a regular basis, regarding Service Level Agreement metrics
• Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures
• Promote the managed service activities, new features and projects that may benefit the customer and increase revenues
• Become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business
• In collaboration with team members, demonstrate the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations
• Own all relevant documentation, including customer process documents, keeping them up to date
• Raise a Help Desk ticket for any system issue and manage ticket to resolution
• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Evaluate process and automate whenever possible
• Conduct regular client meetings
• Answer questions during meetings, providing further background and detail

Education:

• Bachelors Degree or equivalent experience in an analytical field (preferred)
• Experience in analyzing data sets

Experience and Training:

• A previous role working in an office/professional environment (like an internship) where they were involved in using Excel

Technical Knowledge:

• Data entry knowledge
• Excellent at writing formal emails
• Basic SQL knowledge is preferred but not essential
• Confident with customer facing role
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Strong organizational skills and time keeping
• Must be able to meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.