Junior IT Support Technician

TieTalent; Ashford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Ashford is looking for an enthusiastic Junior IT Support Technician. This role offers the chance to provide varied IT support, from user assistance to network performance monitoring. Ideal for candidates eager to learn and grow in a supportive environment.

Qualifications

• Minimum 6 months of hands-on experience in an IT support role.
• Knowledge of Windows Operating System and basic networking principles.

Responsibilities

• Provide first-line support to users on hardware, software, and networking issues.
• Install, configure, and troubleshoot desktop systems and applications.
• Log all incoming requests in the IT service management system.

Skills

Problem Solving

Communication

Analytical Skills

Education

IT Support Experience

Tools

Microsoft Office

Active Directory

Job description

We are currently seeking an enthusiastic and motivated Junior IT Support Technician to join our international client based in Ashford. The ideal candidate will be a proactive problem-solver with excellent communication skills and a strong desire to learn and grow within the field of Information Technology. The role is varied and offers the opportunity to provide support across a range of areas including network support, application support, desktop and user support, peripheral hardware, printers, and IT infrastructure.

Key Responsibilities:

Assist in managing and maintaining the company’s IT systems and infrastructure.

Provide first-line support to users on various issues and problems related to hardware, software, networking, and peripherals.

Install, configure, and troubleshoot desktop systems and applications.

Ensure the proper functioning of laptops, desktops, printers, scanners, and other peripherals.

Support and maintain users' accounts including password resets, user rights, and system policies.

Monitor network performance and contribute to network upgrades and expansions.

Provide support for the company's applications and assist users with usage and troubleshooting.

Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support.

Escalate unresolved issues to senior IT support technicians or other appropriate technical staff.

Perform routine preventative maintenance on equipment and systems.

Stay up-to-date with the latest technologies and advancements in the field.

Participate in IT projects as directed by supervisors or project leads.

Qualifications:

Minimum 6 months of hands-on experience in an IT support role, preferred but not required.

Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles.

Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Eagerness to progress and learn and adapt in a fast-paced IT environment.

This position comes with the opportunity to work in a fantastic, supportive, and positive environment. It provides a perfect setting for a dedicated junior technician to develop their skills and progress in their IT career