Junior IT Support Engineer

TN United Kingdom; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Junior IT Support Engineer to join their dynamic team. In this role, you will provide essential onsite support to a diverse userbase, addressing IT issues with efficiency and a focus on customer satisfaction. Your problem-solving skills and ability to interact positively with users will be crucial in ensuring their needs are met. This is a fantastic opportunity to gain valuable experience in a supportive environment, with training provided on various enterprise solutions. If you are passionate about IT and eager to make a difference, this role is for you.

Benefits

Training on enterprise solutions

Continuous learning opportunities

Supportive team environment

Qualifications

• Strong problem-solving abilities and excellent customer service skills.
• Experience with ITSM systems for logging and tracking incidents.

Responsibilities

• Deliver proactive and reactive IT support directly to end users.
• Utilise ITSM systems to log and monitor incidents.

Skills

Problem-solving

Customer service

IT Service Management (ITSM)

Teamwork

Tools

Google Suite

ServiceNow

MobileIron

Nexthink

Windows 11

iOS devices

Job description

Role Overview

Our client is seeking a dedicated and customer-oriented Junior IT Support Engineer to join their team. In this role, you will provide onsite support to a large userbase, addressing their IT issues and queries with efficiency and a high level of customer service. Your ability to solve problems and interact positively with users will be key to ensuring their satisfaction.

Your Responsibilities

1. Deliver both proactive and reactive IT support directly to end users.
2. Utilise IT Service Management (ITSM) systems to log and monitor incidents, ensuring adherence to Service Level Agreements (SLAs).
3. Recognise and report recurring issues to the appropriate teams for further analysis.
4. Set up and configure computers for new employees and upgrade existing equipment.
5. Support various enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink (training will be provided).
6. Assist with the use of iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology.
7. Develop a thorough understanding of the products and services to help users maximise their use.

What you'll need to succeed

• Willingness to travel to Welwyn Garden City five days a week.
• Strong problem-solving abilities and excellent customer service skills.
• Experience with ITSM systems for logging and tracking incidents.
• Capability to identify and escalate recurring issues.
• Effective teamwork skills to build strong relationships within the team.
• Experience with iOS devices, Windows hardware, and meeting room technology (advantageous).
• Previous experience in a customer-facing role, providing both reactive and proactive support.

What you'll get in return

• 3-Month Contract with the potential for extension
• Hours a week schedule
• Training is provided on enterprise solutions and continuous learning opportunities.
• Opportunity to expand your IT experience with a large userbase and work within a supportive team environment