Junior Application Support Engineer

TieTalent; Crawley; Hybrid; GBP 30,000; Full time

Job summary

An innovative firm is seeking a Junior Application Support Engineer to join their dynamic IT team. This role involves providing essential software support on bespoke systems, ensuring smooth operations and excellent customer service. The position offers a blend of on-site and remote work, fostering a collaborative environment where you can grow your skills in IT support. With a focus on problem-solving and communication, this is an excellent opportunity for those eager to advance their careers in technology. Join a team that values growth, innovation, and success.

Qualifications

• Understanding of ITIL, Active Directory, and JIRA.
• Basic knowledge of network troubleshooting, Windows, and Linux OS.

Responsibilities

• Provide first-line support for IT, application, and software issues.
• Log incidents and requests accurately in the ticketing system.
• Troubleshoot network, connectivity, and performance issues.

Skills

ITIL

Active Directory

JIRA

SQL

Microsoft Office 365

Problem-solving

Communication

Job description

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About

Junior Application Support Engineer Salary: Up to 30,000 + Benefits Our client is looking for a Junior Application Support Engineer to join their IT team. You will be providing software support on a variety of bespoke systems.

About

Junior Application Support Engineer Salary: Up to 30,000 + Benefits Our client is looking for a Junior Application Support Engineer to join their IT team. You will be providing software support on a variety of bespoke systems.

This role is 3 days on site 2 days from home - you must be able to get to site 3 days per week to be considered for this position.

Key Responsibilities

Provide first-line support for IT, application, and software issues via phone, email, or chat. Log incidents and requests accurately in the ticketing system. Troubleshoot network, connectivity, and performance issues. Escalate complex issues to senior engineers and follow up on resolutions. Collaborate with teams across IT to resolve technical issues efficiently. Assist with system maintenance, script troubleshooting, and data integrity.Key Skills & Experience:

Understanding of ITIL, Active Directory, and JIRA. SQL experience Basic knowledge of network troubleshooting, Windows, and Linux OS. Proficient in Microsoft Office 365. Strong problem-solving and communication skills. A customer-focused approach and ability to work independently. Eagerness to learn and grow in the IT support field.Ready to progress in your IT career? Apply today and join a team committed to growth, innovation, and success

Nice-to-have skills

• ITIL
• Active Directory
• JIRA
• SQL
• Microsoft Office 365
• Crawley, England
  
  

Work experience

• Applications
• Systems Administrator
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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