Junior Application Support Engineer

ZipRecruiter; Crawley; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An innovative company is seeking a Junior Application Support Engineer to join their dynamic IT team. In this role, you will provide essential software support on bespoke systems, ensuring smooth operations and excellent service. With a hybrid work model, you will spend three days on-site and two days working from home, allowing for flexibility while being a key player in troubleshooting and resolving technical issues. This is a fantastic opportunity for someone eager to grow in the IT support field and contribute to a collaborative environment focused on innovation and success.

Qualifications

• Understanding of ITIL and experience with SQL.
• Basic knowledge of network troubleshooting and operating systems.

Responsibilities

• Provide first-line support for IT and software issues.
• Log incidents accurately and troubleshoot connectivity issues.

Skills

ITIL

Active Directory

JIRA

SQL

Network Troubleshooting

Windows OS

Linux OS

Microsoft Office 365

Problem-Solving Skills

Communication Skills

Job description

Job Description

Junior Application Support EngineerSalary: Up to 30,000 + BenefitsOur client is looking for a Junior Application Support Engineer to join their IT team. You will be providing software support on a variety of bespoke systems.

This role is 3 days on site 2 days from home - you must be able to get to site 3 days per week to be considered for this position.

Key Responsibilities:

• Provide first-line support for IT, application, and software issues via phone, email, or chat.
• Log incidents and requests accurately in the ticketing system.
• Troubleshoot network, connectivity, and performance issues.
• Escalate complex issues to senior engineers and follow up on resolutions.
• Collaborate with teams across IT to resolve technical issues efficiently.
• Assist with system maintenance, script troubleshooting, and data integrity.

Key Skills & Experience:

• Understanding of ITIL, Active Directory, and JIRA.
• SQL experience
• Basic knowledge of network troubleshooting, Windows, and Linux OS.
• Proficient in Microsoft Office 365.
• Strong problem-solving and communication skills.
• A customer-focused approach and ability to work independently.
• Eagerness to learn and grow in the IT support field.

Ready to progress in your IT career? Apply today and join a team committed to growth, innovation, and success.