Junior Application Support Engineer

Clearwater People Solutions Ltd; Crawley; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An innovative firm is seeking a Junior Application Support Engineer to join their dynamic IT team. In this role, you will be the first line of support for various bespoke systems, ensuring smooth operation and user satisfaction. Your responsibilities will include troubleshooting software issues, logging incidents, and collaborating with senior engineers for complex problems. This position offers a unique blend of on-site and remote work, fostering a collaborative environment where you can grow your skills and advance your career in IT support. If you're eager to learn and make a difference, this opportunity is perfect for you.

Qualifications

• Understanding of ITIL and application support.
• Experience with SQL and basic network troubleshooting.

Responsibilities

• Provide first-line support for IT and application issues.
• Log incidents and troubleshoot network performance.

Skills

ITIL

Active Directory

JIRA

SQL

Network Troubleshooting

Windows OS

Linux OS

Microsoft Office 365

Problem-Solving

Communication Skills

Tools

JIRA

SQL

Microsoft Office 365

Job description

Job Description

Junior Application Support EngineerSalary: Up to 30,000 + BenefitsOur client is looking for a Junior Application Support Engineer to join their IT team. You will be providing software support on a variety of bespoke systems.

This role is 3 days on site 2 days from home - you must be able to get to site 3 days per week to be considered for this position.

Key Responsibilities:

• Provide first-line support for IT, application, and software issues via phone, email, or chat.
• Log incidents and requests accurately in the ticketing system.
• Troubleshoot network, connectivity, and performance issues.
• Escalate complex issues to senior engineers and follow up on resolutions.
• Collaborate with teams across IT to resolve technical issues efficiently.
• Assist with system maintenance, script troubleshooting, and data integrity.

Key Skills & Experience:

• Understanding of ITIL, Active Directory, and JIRA.
• SQL experience
• Basic knowledge of network troubleshooting, Windows, and Linux OS.
• Proficient in Microsoft Office 365.
• Strong problem-solving and communication skills.
• A customer-focused approach and ability to work independently.
• Eagerness to learn and grow in the IT support field.

Ready to progress in your IT career? Apply today and join a team committed to growth, innovation, and success.