Junior IT Support Engineer

Excelcare Holdings; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Excelcare Holdings is seeking a motivated Junior IT Support Engineer to join their growing IT team in London. This full-time role offers the opportunity to support over 3,000 users across multiple locations while working on various projects and developing critical skills in a collaborative environment.

Benefits

Contributory Pension Scheme

DBS Certificate paid for by Excelcare

Free learning and development

Annual Salary Review

Employee of the month - £100 for outstanding contribution

Long service awards

Regular team lunches and company events

Opportunity to enhance skills

Qualifications

• At least two years of experience in an IT support or field-based role.
• Strong understanding of Windows OS and computer hardware.
• Experience with network switches and VoIP phones preferred.

Responsibilities

• Providing onsite IT support to over 3,000 users.
• Troubleshooting hardware and software issues.
• Assisting with telephony projects and installing equipment.

Skills

Windows OS

Microsoft Office

Problem-solving

Customer Service

Communication

Job description

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Are you an IT professional with at least two years of experience looking to develop your skills in a hands-on role? This is a great opportunity to join a growing IT team and gain valuable experience working across multiple locations, supporting key IT infrastructure and end-user systems.

Join us as a Junior IT Support Engineer, providing onsite and remote support to over 3,000 users across Cambridge, Essex, Milton Keynes and London locations. You will play an important role in ensuring seamless IT operations while also supporting our wider digital transformation program.

In the first 6 to 12 months, you will be working on telephony project, assisting with administrative tasks, replacing equipment, installing new switches and patching out comms cabinets, working alongside senior engineers.

This is a full-time position, Monday to Friday, with a salary of up to £30K, depending on experience.

Your key responsibilities will include providing onsite IT support, troubleshooting hardware and software issues, and assisting with setting up and configuring IT equipment. You will work across different sites, installing and maintaining PCs, laptops, printers, mobile devices, and networking hardware. You will also support Windows 10/11, Microsoft 365.

To succeed in this role, you should have at least two years of experience in an IT support or field-based role, with a strong understanding of Windows OS, Microsoft Office, and computer hardware. Experience with network switches and VoIP phones would be a great advantage. Strong problem-solving skills, excellent customer service, and good communication are essential. As this is a field-based role, a full UK driving licence is required, along with a willingness to travel between locations to provide onsite support.

If you are a motivated IT professional looking for a hands-on role with great development opportunities, we would love to hear from you. Apply now and take the next step in your IT career.

To apply: Please submit your CV and a brief cover letter highlighting your relevant experience and how it aligns with the role. We look forward to reviewing your application and potentially welcoming you to our team!

What we offer in return for your hard work:

• Contributory Pension Scheme
• DBS Certificate paid for by Excelcare
• Free learning and development
• Annual Salary Review
• Employee of the month - £100 for outstanding contribution
• Long service awards
• Working within a great, friendly team and organization
• Regular team lunches and company events
• The opportunity to enhance your existing skills and learn many new ones