Junior IT Support Engineer

Runa Inc.; London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

Runa Inc., a pioneering fintech company, is seeking a Junior IT Support Engineer to enhance its IT processes and provide top-notch support to users. The role offers a blend of professional growth, with opportunities to work on dynamic projects in a creative environment. The position not only promises a competitive salary but also includes a comprehensive benefits package that emphasizes both personal development and work-life balance.

Benefits

£1,000 annual L&D allowance

25 days holiday + public holidays

Runa Reset Days

Participation in Employee Options pool

Private Medical + Dental Insurance

Enhanced parental leave

Qualifications

• 1+ year IT support experience is preferred.
• Ability to troubleshoot MacOS/Windows 10 environments.
• Positive attitude with strong professional ethics.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Assist in IT documentation maintenance and user account management.
• Collaborate on large-scale IT projects with senior engineers.

Skills

Troubleshooting

Communication

Problem-solving

Relationship Management

Education

Technical certifications (A+, N+, Security+)

Tools

GSuite

OKTA

Kandji

Slack

Crowdstrike

Job description

Junior IT Support Engineer

Runa is pioneering a first-of-its-kind payment rail capable of issuing, sending and accepting digital value at scale.

Banking and card payment infrastructure still struggles to serve low-volume, high-velocity payments both locally and globally. Businesses send over $20 trillion in refunds, rewards, or remittances to consumers, employees, or freelancers, every year and waste thousands of hours, incurring costs of up to 50% per transaction and leaving the people they serve waiting days to receive their money.

Runa is transforming the payouts landscape with a new digital payments infrastructure that enables businesses to send digital value to anyone, anywhere instantly, free of charge for senders and recipients. Recipients can immediately spend the value they receive on the Runa network including2000 plus merchants across 30 countries, completely independently of the legacy card rails. Hundreds of leading companies rely on Runa to power instant, flexible global payouts to tens of millions of consumers including Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase and Globetopper.

The Role

We are seeking a motivated and detail-oriented Junior IT Support Engineer to join Runa's Information Security and IT Team. The ideal candidate will assist in maintaining and improving Runa's IT processes, providing technical support, and ensuring seamless operations of hardware, software, and network systems. This role is an excellent opportunity for individuals eager to grow their skills in a dynamic, fast-paced environment. We welcome a friendly, positive and sociable team player with a 'can do' attitude to deliver high quality IT support to our end users within a scaling FinTech startup.

What Excites You

• Provide first-level support for hardware, software, and network issues across US, UK and Bulgaria

• Support the onboarding/off-boarding process

• Assist in installing, configuring, and maintaining IT hardware (e.g., laptops, desktops, printers, and servers).

• Help maintain IT documentation, including configurations, processes, and troubleshooting guidelines.

• Help in configuring and troubleshooting VPNs and network connectivity.

• Support user account management, including password resets and access controls.

• Work closely with senior IT engineers on large-scale projects and upgrades.

• Provide guidance and support to non-technical staff on IT-related issues.

• Participate in team meetings to discuss IT challenges and solutions.

What Excites Us

• 1-year or more IT support experience

• Troubleshooting and supporting modern desktop environments (MacOS/Windows 10)

• Understanding of best of breed SaaS tools ( GSuite, OKTA, Kandji, Slack, Crowdstrike etc)

• Self starter with maintaining a high standard of work and professionalism

• Excellent relationship management skills with the ability to engage and negotiate

• Excellent communication skills

• Excellent problem-solving abilities

• Results orientated with ability to plan and deliver against project deadlines

• Resilient and able to work well under pressure

• Any technical certifications is advantageous ( A+, N+, Security+)

What’s in it for you

We have a hybrid structure with the requirement of 2-3 days a week at our London Office (Shoreditch)

£1,000 annual L&D allowance to invest in mastering your craft, including accredited studies. Plus 5 days study leave per year

25 days holiday + public holidays

Runa Reset Days - Runa closes on the first Friday of each quarter for a well-deserved, Reset Day

️Summer Hours -In the month of August, we log off at 3pm on Fridays.

️Work from anywhere for up to 45 calendar days a year

Participation in the Employee Options pool giving you ownership in Runa

Private Medical + Dental Health Insurance with Bupa

Enhanced parental leave for all new parents, up to 16 weeks full pay

The Interview Process

1. Call with Talent Partner ️

2. Hiring Manager Interview

3. Values Interview

Want to learn more about life at Runa and our hiring process? Visit our Candidate Hub: https://runahq.notion.site/runa-candidate-hub

Diversity and Inclusion

We are committed to providing a hiring and working experience in which all people feel they are equally respected and valued regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Junior IT Support Engineer