Junior IT Support Analyst - Harlow

Eligo Recruitment; Harlow; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

An exciting opportunity awaits a Junior IT Support Analyst eager to kickstart their career in a supportive environment. This role offers hands-on experience in IT support, where you'll resolve issues, assist in system configuration, and contribute to operational efficiency. With a focus on learning and development, you'll have the chance to grow your skills and advance in your career. Join a forward-thinking company that values your enthusiasm and commitment to personal growth. If you're ready to take the next step in your IT journey, this is the perfect role for you!

Qualifications

• Enthusiastic about technology and eager to learn.
• Strong communication skills to explain technical issues.

Responsibilities

• Provide first-line IT support and resolve issues.
• Assist in creating user guides and training materials.

Skills

IT Support

Problem-Solving

Communication Skills

Organizational Skills

Ability to Learn

Tools

Tesseract

SQL

SAP Crystal Reports

Job description

Exciting Opportunity for a Junior IT Support Analyst!

Location: Harlow, Essex
Salary: £30,000 - £33,000
Business Area: Business Services
Type: Full-time, Office-based (Hybrid possible after 6 months)

We’re partnering with a leading business in Harlow to help them find a Junior IT Support Analyst who is eager to grow and develop within a supportive, hands-on environment. If you’re passionate about technology, enjoy problem-solving, and are looking for an opportunity to kickstart or elevate your IT career, this could be the perfect role for you!

What We're Looking For: Our client is seeking someone who may not have all the qualifications listed but is enthusiastic, willing to learn, and keen to contribute. This role is a fantastic stepping stone for anyone looking to develop their career in IT.

Top 5 Things We’re Looking for in a Candidate:

• Ability to understand and gain requirements from internal clients (management & staff) to ensure clear communication of IT needs.
• Strong organisational skills: The ability to manage multiple tasks and prioritise efficiently.
• Excellent communication skills: You should be able to explain technical issues in a way that everyone can understand.
• Ability to triage & prioritise: For example, understanding the urgency of a situation, such as a staff member being unable to log onto the system vs. a major issue like a system being down for hours that needs immediate escalation.
• A passion to learn on the job and progress into the role over time. You’ll have the opportunity to develop your skills and advance in your career!

About the Role: In this role, you will have the opportunity to:

• Provide first-line IT support and resolve IT issues for staff and clients.
• Gain hands-on experience with system configuration and development using tools like Tesseract.
• Work closely with internal teams to improve operational efficiency and streamline IT processes.
• Assist in the creation of user guides and training materials for internal systems.

Additional Details:

• Salary Range: £30,000 - £33,000, with the potential for growth as you develop your skills.
• Office-Based Role: You’ll be based in the office for the first 6 months during the probationary period. After this, there may be opportunities for hybrid work, depending on business needs.
• No need to be an expert: The ideal candidate doesn’t need to have experience with all the technical systems listed (such as SQL, Tesseract, or SAP Crystal Reports). What matters most is your enthusiasm to learn and grow within the role.

If you’re ready to take your IT career to the next level and be part of a team that values your development, apply now!

This is a fantastic opportunity for someone looking to grow in IT, and we’d love to hear from you.

Apply Today! If you have any questions, don’t hesitate to get in touch, and we’ll be happy to provide more details.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.