Junior IT Support Analyst

TN United Kingdom; Harlow; Hybrid; GBP 30,000 - 33,000; Full time

Job summary

An established industry player is seeking a motivated Junior IT Support Analyst to join their dynamic team in Harlow. This role offers a fantastic opportunity for those looking to kickstart their IT career, providing first-class technical assistance across various systems and services. You will be involved in enhancing business systems, collaborating with internal teams, and driving operational efficiencies. With a clear path for progression and a supportive environment, this position is perfect for individuals eager to learn and grow in the IT field. Join a forward-thinking company where your contributions will make a real impact!

Qualifications

• Willingness to learn and adapt to various systems and tasks.
• Ability to manage multiple projects simultaneously.
• Experience in providing first-line technical support.

Responsibilities

• Provide first-line technical support to end-users via phone, email, or in person.
• Gather and analyze system performance data to drive informed decisions.
• Collaborate with the Head of Systems Development and external partners.

Skills

Analytical Skills

Problem-Solving

Technical Support

Customer Service

Collaboration

Education

IT-related Degree

Tools

MS Office

Tesseract

SQL

Compleat

SAP Crystal Reports

Visual Basic

PHP

MySQL

API REST technologies

Job description

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Junior IT Support Analyst - Harlow, Essex - £30-33,000 per annum

Are you looking to kickstart your IT career and join a leading company based in Harlow? CBW are recruiting for an established contractor that is seeking a motivated and ambitious IT Support Technician to join a growing team and provide first-class technical assistance across a range of systems and services.

Brief Overview;

• Monday - Friday
• 8am - 5pm
• Permanent position
• Office based - hybrid after probation
• £30-33,000 per annum (DOE)
• Clear progression opportunities

Role Overview;

We are seeking a dynamic and detail-oriented individual eager to contribute to a wide range of tasks and systems. As part of the team, you will leverage your analytical mindset and problem-solving skills to enhance our business systems and processes. This role offers the opportunity to work across diverse
projects, collaborating with internal teams and external partners to drive operational efficiencies and deliver exceptional solutions.

Key Responsibilities:

• Demonstrate a willingness to learn and adapt to various systems and tasks.
• Collaborate closely with the Head of Systems Development and external partners.
• Gather and analyse system performance data to drive informed decisions.
• Accurately translate project requirements into system developments and implementations.
• Manage both complex and simple projects within Alphatrack Systems and Group functions.
• Configure and develop business systems for internal and external customers using Tesseract and other tools.
• Optimize Tesseract and oversee stakeholder engagement to implement changes.
• Develop and deliver process mapping, system user guides, and training materials.
• Ensure the seamless day-to-day operation of Tesseract and its integration with other systems.
• Support administrative and operational teams with technical expertise.
• Streamline processes within Tesseract to enhance efficiencies.
• Provide IT analytical support and utilize tools like Google for investigative purposes

Operational

• Offer first-line technical support to end-users to identify IT issues via phone, email, or in person.
• Resolve issues in collaboration with other partners and stakeholders.
• Lead the implementation of new systems and applications.
• Drive process efficiency by streamlining workflows and optimizing system usage.
• Generate and interpret performance data to improve operational effectiveness.
• Maintain KPI reports, management dashboards, and performance metrics to support the Business Support team.
• Handle customer and internal staff requests with a high standard of customer service.
• Monitoring system performance and addressing any problems or issues
• Documenting procedures and issues for future reference

Version 1.1

Testing and evaluating new and/or enhance existing technology for possible/planned implementation
Organisational skills to prioritise and manage multiple tasks and/or projects simultaneously
Ability to work autonomously and as part of a team


Systems
MS Office (Excel, Word) – Required
Tesseract – Advantageous
SQL – Advantageous
Compleat (Sage compatible) – Advantageous
Stock Right Now – Advantageous

IIS – Advantageous
SAP Crystal Reports – Advantageous

Microsoft Applications: Visual Basic, MS Access, CRM Dynamics – Advantageous
Programming & Integration: PHP, MySQL, JSON, API REST technologies – Advantageous
AI Technologies: Usage and implementation – Advantageous
IoT Platforms: Usage and implementation – Advantageous
Qliksense (Business Analytics): Design and implementation – Advantageous