Junior IT Service Desk Engineer: Grow in Tech & Networking

AFCB Sydney Supporters Group; Wimborne Minster; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free onsite parking

Season ticket

Subsidised lunches

Discounts at club shop

Health plan and EAP

Eye tests and glasses

Birthday leave

Job summary

A Junior Service Desk Engineer is required at AFC Bournemouth to deliver first-line IT support from the Performance Centre in Wimborne, with additional coverage at the Vitality Stadium. You will log incidents, assist with onboarding, and manage devices across Windows and Mac environments, while growing exposure to Microsoft 365, cybersecurity and infrastructure services.

The role involves supporting staff across football and business operations, attending to on-site and matchday IT needs and

Qualifications

• Previous experience in a customer-facing or technical support role.
• Strong interest in Information Technology and technical support.
• Excellent customer service and communication skills.
• Good problem-solving and troubleshooting abilities.
• Decent technical understanding of Windows or Apple operating systems.
• Understanding of Microsoft Office applications.
• Ability to manage and prioritise workload effectively.
• Full UK driving licence.
• Willingness to work across Club sites when required.

Responsibilities

• Serve as the first point of contact for IT support requests at the Performance Centre.
• Log, prioritise and resolve service desk incidents and requests.
• Deliver professional, friendly and customer-focused support both in person and remotely.
• Escalate technical issues where appropriate whilst maintaining ownership and communication.
• Support users across all Club departments, including football and business operations.
• Assist with user onboarding, offboarding and account administration.
• Configure, deploy and support laptops, desktops, mobile devices and peripherals.
• Assist with device lifecycle management, replacements and upgrades.
• Maintain accurate IT asset and inventory records.
• Support printers, meeting rooms and collaboration technology.
• Provide support for Microsoft 365 applications and services, including Teams, Outlook, OneDrive and SharePoint.
• Assist with user account management and access requests.
• Support day-to-day administration of cloud-based services under the guidance of senior team members.
• Build strong working relationships with staff across the Performance Centre.
• Support technology used by football, academy, medical and sports science departments.
• Assist with meeting room, presentation and collaboration technologies.
• Ensure technology issues are resolved promptly to minimise disruption to daily operations.
• Support technology operations at the Vitality Stadium as required.
• Assist during Club events and operational activities.
• Develop knowledge of stadium systems and matchday technology environments.
• Participate in the IT matchday support rota following successful completion of training and onboarding.
• Maintain clear and accurate technical documentation.
• Contribute to the IT knowledge base and operational procedures.
• Identify opportunities to improve service delivery and user experience.
• Continuously develop technical knowledge and professional skills.
• Follow Club IT policies, standards and security procedures.
• Support endpoint security and compliance activities.
• Escalate security concerns promptly and appropriately.
• Handle Club information and systems responsibly and confidentially.

Skills

Customer service

Technical support

Windows

macOS

Communication

Problem solving

Education

IT qualification (CompTIA/BTEC/NVQ/A-Level IT)

Tools

Microsoft 365

Active Directory

Endpoint management

Networking basics

Job description

A Junior Service Desk Engineer is required at AFC Bournemouth to deliver first-line IT support from the Performance Centre in Wimborne, with additional coverage at the Vitality Stadium. You will log incidents, assist with onboarding, and manage devices across Windows and Mac environments, while growing exposure to Microsoft 365, cybersecurity and infrastructure services.

The role involves supporting staff across football and business operations, attending to on-site and matchday IT needs and