IT Service Desk Junior Analyst – Training & Growth

Frasers Group; Shirebrook; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Frasers Champion

Retail Trust

Fearless 1200

Frasers Fit

Job summary

Frasers Group is seeking an IT Service Desk Junior Analyst to join our team in the UK. This role offers an entry point into technology with training provided and exposure to a global retail network including brands like Sports Direct, FLANNELS and GAME.

You will handle IT support queries, learn our ticketing workflow and grow your technical skills. No prior experience is required; a passion for IT and the ability to communicate effectively with colleagues are key.

Qualifications

• No prior formal experience required; passion for IT and willingness to learn.
• Good communication and teamwork skills are essential.
• Ability to work in a fast-paced IT support environment.

Responsibilities

• Handle IT support queries from Head Office, warehouses and retailers.
• Provide frontline IT support via contact centre and ticketing systems.
• Troubleshoot issues and manage ticket queues; escalate complex cases when needed.
• Assist IT teams with hardware/software preparation and documentation writing.

Skills

Customer focus

Troubleshooting

Communication

Tools

Ticketing systems

Documentation tools

Job description

Frasers Group is seeking an IT Service Desk Junior Analyst to join our team in the UK. This role offers an entry point into technology with training provided and exposure to a global retail network including brands like Sports Direct, FLANNELS and GAME.

You will handle IT support queries, learn our ticketing workflow and grow your technical skills. No prior experience is required; a passion for IT and the ability to communicate effectively with colleagues are key.