Junior Help Desk Engineer

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading global telecommunications company as an onsite Helpdesk Engineer. This role offers an exciting opportunity to provide technical support and solutions for end users across the EMEA region. You'll be responsible for troubleshooting, optimizing network and PC systems, and managing vendor relationships. This dynamic position allows you to work closely with users, ensuring their technical issues are resolved efficiently. If you're looking to make a significant impact in a collaborative environment, this is the perfect opportunity for you!

Qualifications

• Extensive knowledge of PC software and systems.
• Ability to troubleshoot technical issues effectively.

Responsibilities

• Communicate with end users for technical support.
• Perform 1st level troubleshooting and escalate issues.
• Manage project and service delivery schedules.

Skills

Microsoft Windows 10/11

Antivirus

Microsoft 365

Windows Server

Active Directory administration

Virtualization

Cloud platforms (AWS, Azure)

Office/Mail

Switch/Router/IPT

Remote access (SSL-VPN)

Firewall products

Job description

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Our client, a leading global telecommunications company, is looking for an onsite Helpdesk Engineer to join their team on a full-time basis for a period of 12 months.

This is an exciting opportunity to work with a global company that prioritizes its people. If this role interests you, get in touch today!

Onsite Helpdesk Engineer - Job Duties

• Communicate with end users from the EMEA region face-to-face or via telephone, email, or collaboration tools.
• Perform 1st level troubleshooting of technical issues with end users and serve as their escalation point of contact.
• Provide hands-on support for Desktop/Laptop PCs.
• Implement and optimize network and PC systems.
• Understand, plan, and design solutions for customers' PCs and networks.
• Plan and execute migration processes. Support PCs and Call Centre systems (including DC servers).
• Conduct proof of concept testing and acceptance testing.
• Negotiate and manage vendor relationships.
• Develop and implement new features and services.
• Establish and deactivate PC/Desktop security systems.
• Manage project and service delivery schedules.
• Create documented procedures for implementation and modifications.
• Visit customer premises as needed for projects or maintenance, including coverage staff.
• Provide periodic status reports to the line manager.
• Coordinate operational workflows with departments and customers.

Onsite Helpdesk Engineer - What we are looking for

• Extensive knowledge and proficiency in PC software such as Microsoft Windows 10/11, Antivirus, Microsoft 365, Windows Server, Active Directory administration, Virtualization, Cloud platforms (AWS, Azure), Office/Mail, Switch/Router/IPT, Box, remote access (SSL-VPN, etc.), and Firewall products.
• Excellent written and verbal communication skills in English; Japanese language skills are an advantage.
• Ability to investigate and resolve various email and telephony technical issues.

Onsite Helpdesk Engineer - What's in it for you