Junior Help Desk Engineer

May & Stephens; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading global telecommunications company as a Junior Helpdesk Engineer in London. This exciting full-time position offers the chance to work onsite, providing essential support to end users across the EMEA region. You'll be responsible for troubleshooting technical issues, managing project schedules, and implementing customer PC and network setups. With opportunities for travel and training in Japan, this role is perfect for those looking to grow in a dynamic environment. If you're ready to take the next step in your IT career, this is the opportunity for you!

Benefits

Exposure to a global organization

Competitive benefits package

Travel opportunities to Japan

Training opportunities in Japan

Qualifications

• Proficiency in PC software and troubleshooting technical issues.
• Excellent written and verbal communication skills in English.

Responsibilities

• Provide hands-on desktop/laptop support and perform 1st level troubleshooting.
• Manage migration planning and execution, support PC and Call Centre systems.
• Communicate with end users and coordinate operational workflows.

Skills

Windows 10/11

Microsoft 365

Windows Server

Active Directory (AD)

Virtualization

Cloud (AWS, Azure)

VPN (SSL-VPN)

Firewall products

Excellent communication skills

Job description

This range is provided by May & Stephens. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

JUNIOR HELPDESK ENGINEER - 12 Month FTC

LONDON

Our client, a leading global telecommunications company, is looking for an Onsite Helpdesk Engineer to join their team on a full-time basis for a period of 12 months.

This is an exciting opportunity to work with a global company that prioritizes its people. If this sounds like your type of role, get in touch today!

Job Duties

• Communicate with end users from the EMEA region face-to-face or via telephone, email, or collaboration tools.
• Perform 1st level troubleshooting of technical issues and assist end users as their escalation point.
• Provide hands-on desktop/laptop support.
• Implement and optimize network and PC systems.
• Plan and design customer PC and network setups.
• Manage migration planning and execution, support PC and Call Centre systems (including DC server).
• Conduct proof of concept testing and acceptance testing.
• Negotiate and manage vendor relationships.
• Develop and implement new features and services.
• Establish and deactivate PC/Desktop security systems.
• Manage project and service delivery schedules.
• Create documented approaches for implementation and modifications.
• Visit customer sites for project work or maintenance as required, including cover staff.
• Provide periodic status reports to line managers.
• Coordinate operational workflows with departments and customers.

Candidate Requirements

• Proficiency in PC software such as Windows 10/11, Antivirus, Microsoft 365, Windows Server, AD, Virtualization, Cloud (AWS, Azure), Office/Mail, Switch/Router/IPT, VPN (SSL-VPN), and Firewall products.
• Excellent written and verbal communication skills in English; Japanese language skills are an advantage.
• Ability to investigate and resolve technical issues via email and phone inquiries.

Benefits

• Exposure to a global organization.
• Competitive benefits package.
• Travel opportunities to Japan.
• Training opportunities in Japan.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industry: Telecommunications