Junior Healthcare Account Manager

manillahealthcare; Northampton; Hybrid; GBP 33,000 - 40,000; Part time

Job summary

manillahealthcare is looking for a Junior Healthcare Account Manager in Northampton to support key client relationships and ensure smooth operations. This part-time, hybrid position involves sales order processing, project coordination, and account growth. Ideal candidates are detail-oriented and customer-focused with ambitions to move into a full account management role. The salary ranges between £33,000 to £40,000 per annum, with KPIs focused on pipeline support and client retention.

Qualifications

• Eager to grow into a full account management position.
• Experience with sales order processing and project coordination is a plus.
• Ability to maintain accurate CRM records.

Responsibilities

• Support key client relationships and sales operations.
• Coordinate with internal sales support for smooth order bookings.
• Assist with quotes and customized proposals.
• Attend events and webinars to generate interest.

Skills

Detail-oriented

Customer-focused

Sales order processing

Project coordination

Marketing assistance

Tools

D365

Job description

M25081710 Northampton Part Time Permanent Hybrid 33,000 - 40,000 per Annum 17.09.2025

Summary

The Junior Healthcare Account Manager supports key client relationships, sales operations, and internal coordination to ensure smooth customer experience. This role involves sales order processing, project coordination, account growth, training delivery, marketing assistance, and system management. The ideal candidate is detail-oriented, customer-focused, and eager to grow into a full account management position.

Key Responsibilities

• Place sales orders within 24–48 hours of receiving client purchase orders (CPO).
• Verify CPOs match quotes; resolve discrepancies with sales team.
• Create accurate Sales Orders (SORs) in D365 and attach all supporting documentation.
• Coordinate with internal sales support to ensure smooth order bookings.

Invoicing & Delivery Coordination

• Invoice customers upon shipment or milestone completion, per commercial terms.
• Upload shipping and delivery documents (e.g., POD) into D365 for compliance.
• Join Order Booking (OB) meetings to align on process and timing.

Quoting & Commercial Proposals

• Assist with quotes and customized proposals.
• Support full RFP/RFI response processes in collaboration with senior team members.

Account Management & Growth

• Manage a portfolio of accounts under guidance; conduct monthly calls and support site visits.
• Assist with upselling RFID and software solutions.
• Develop long-term client satisfaction and ensure solution adoption.
• Build strategic relationships with operations to support account health and retention.
• Follow up on inbound leads and support marketing campaigns.
• Attend events, webinars, and exhibitions to generate interest and promote solutions.
• Contribute to account review preparation and customer engagement campaigns.

KPIs & Performance

• Meet and exceed KPIs including pipeline support activity, conversion rates, revenue contribution, and retention.
• Maintain accurate CRM records and report on progress.