Junior Field Service Engineer - CNC Machines

ZipRecruiter; Oxford; On-site; GBP 35,000; Full time

Job summary

A leading company is seeking a Junior Field Service Engineer based in the UK. The role involves troubleshooting and resolving electrical and mechanical breakdowns, providing technical support, and attending site visits. Ideal candidates will have a solid academic background in mechatronics or technology, along with 1-2 years of relevant experience, particularly in Robotics or CNC automation. The position requires extensive travel for training and customer support.

Benefits

Company van

Company car

Qualifications

• 1-2 years experience in industrial sectors, ideally in Robotics or CNC automation.
• Solid academic background in mechatronics, technology, or electrics.

Responsibilities

• Troubleshooting electrical and mechanical breakdowns.
• Providing solutions through ownership and proactive support.
• Attending site visits across the country to resolve customer issues.

Skills

Problem-solving

Customer problem-solving skills

Team player

Highly motivated and reliable self-starter

Good telephone manner

Proficient ICT skills

Education

NVQ technological subjects

HNC

Tools

CAD/CAM

PLC

CNC

Job description

Job Description

Junior Field Service Engineer

Location: UK based

Salary: £35,000

Company benefits: Company van and then a car

This role is suitable for an individual with a solid academic background in mechatronics, technology, or electrics, preferably with an apprenticeship in the industrial sector. The candidate should have 1-2 years of experience working across various industrial sectors, ideally in Robotics and/or CNC automation. Availability to travel extensively, including outside the UK for training, is required.

Qualifications highly considered include NVQ technological subjects, HNC, and key areas of responsibility include:

1. Troubleshooting electrical and mechanical breakdowns
2. Customer-facing skills, remaining calm and resolving challenges amicably in line with company policy
3. Advising the help desk on breakdown issues
4. Communicating and liaising with the business to support all products
5. Providing solutions through ownership and proactive support
6. Attending site visits across the country at short notice to resolve customer issues
7. Understanding and demonstrating CNC equipment functionality
8. Supporting technical and sales activities
9. Commissioning, training, and installation of equipment
10. Electrical and mechanical breakdowns
11. Driving change using historical and acquired knowledge
12. Documentation and procedural compliance
13. Understanding engineering activities including service work, preventative maintenance, installation, and commissioning of capital equipment (preferably CNC machines)
14. Supporting customers and helpdesk on technical issues
15. Interpreting mechanical and electrical drawings
16. Problem-solving and troubleshooting
17. Conducting site surveys and customer training
18. Knowledge of CAD/CAM, PLC, and CNC systems
19. Attending training courses and ensuring work standards are met within timeframes
20. Providing technical advice and troubleshooting
21. Taking ownership of site work with flexibility to meet customer needs
22. Preparing and submitting paperwork such as timesheets and expenses

Core Skills include:

• Highly motivated and reliable self-starter
• Team player
• Ability to work under tight deadlines
• Customer problem-solving skills
• Good telephone manner
• PLC and CNC knowledge
• Good engineering background in installation, breakdown, electrical, and mechanical understanding
• Respectful approach to business and customers
• Proficient ICT skills

Essential Skills:

• Motivated and respectful attitude
• PLC and CNC knowledge
• Strong engineering background in installation and breakdown
• Competent in electrical and mechanical drawings interpretation
• Ability to interrogate electrical and mechanical breakdowns and advise remedial actions
• Prioritization skills with attention to detail
• Good ICT skills

Desirable Skills:

• CAD/CAM knowledge
• CNC programming knowledge