Field Service Engineer

Finning; Ashford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Field Service Engineer for diagnostics and repairs of Perkins engines across the UK. The role involves site assessments, complex problem-solving, and customer interaction, supported by a competitive package and distributor-level training. Ideal candidates hold an NVQ level 3 in Engineering and have substantial experience in field service environments.

Benefits

Service van provided

Laptop and mobile phone provided

Industry-leading training

Qualifications

• Minimum 5 years’ experience in field service environment.
• Experience with diesel engines and engine systems.
• Full UK driving license required.

Responsibilities

• Conduct complex diagnosis and repairs on Perkins engines.
• Perform safety assessments and adhere to site requirements.
• Manage parts requisition and service planning.

Skills

Interpersonal skills

Problem-solving

Planning and organisational skills

Attention to detail

Health & safety

Education

Engineering qualification at NVQ level 3 or equivalent

Tools

Diagnosis tools and equipment

Job description

DiPerk Power Solutions are the only authorised OEM distributor for Perkins in the UK and Ireland, providing support for complex or minor repairs and regular interval servicing for plant, electric power, agricultural or marine equipment.

Major Job Functions:

1. Communicate with customer / End user to ensure knowledge of customer procedures, adhere to site requirements. Provide an estimate of arrival time. (10%)
2. Perform pre-task assessments to ensure the site and tasks are safe and in line with Diperk/Finning safety standards. (20%)
3. Carry out complex diagnosis to determine the cause of engine problems, including mechanical and electrical issues, using Perkins EST and specialist diagnosis equipment. Provide detailed reports for quoting. (25%)
4. Identify parts required for repairs, requisition parts, and plan service re-visits with the customer. (10%)
5. Undertake major overhauls, minor repairs, and preventative maintenance on Perkins engines, including component removal, dispatch, and reinstallation. (25%)
6. Support call-out rota for out-of-hours breakdowns, with travel across the UK and occasional overnight stays. (10%)

Specific Skills:

• Ability to work autonomously and as part of a team
• Strong interpersonal skills and relationship-building abilities
• Excellent planning and organisational skills under pressure
• Adherence to processes and best practices
• Problem-solving and analytical skills
• Motivated, dynamic self-starter
• High attention to detail
• Champion health & safety

Knowledge:

• Experience with diagnosis tools and equipment
• In-depth knowledge of diesel engines and engine systems including aftertreatment
• Power generation systems knowledge
• Warranty processes (desirable)

Accountability:

• Conduct site risk assessments and prepare method statements
• Inspect and test completed machines, report defects, and ensure safety compliance
• Complete service reports and warranty documentation for billing

Education & Experience:

• Engineering qualification at NVQ level 3 or equivalent
• Minimum 5 years’ experience in a field service environment
• Experience working with customers and heavy earth-moving equipment
• Construction, static machines, power generation experience
• Full UK driving license

The candidate will be provided with a service van, laptop, and mobile phone, along with distributor-level training using the latest diagnostic equipment.

As part of the Finning Group, DiPerk benefits from world-class facilities, technology, tooling, and safety and quality standards.

If you are interested in working for a global organization offering industry-leading training and a competitive package, apply online today!

Finning values diversity and inclusion, being an equal opportunity employer. We encourage all individuals to apply and will provide reasonable accommodations during the recruitment process if needed.