Junior Field Service Engineer

ACS Staffing Solutions; Rushden; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company vehicle

Full training and development

Career progression

Job summary

ACS Staffing Solutions is seeking a Junior Field Service Engineer for a UK field-based position with the head office in Rushden. The role offers a £28,000 base salary plus a company vehicle and permanent employment.

You will visit customer sites across the UK and Ireland, performing maintenance, fault diagnosis, installations and customer training. You’ll work on specialist equipment, complete service reports and liaise with the Helpdesk to ensure excellent customer support.

Qualifications

• Mechanical and electrical fault-finding and diagnostic skills required.
• Hands-on, practical approach to solving problems on customer sites.
• Excellent communication and customer service skills expected.
• Good IT skills and confidence using electronic systems.
• A full UK driving licence is required.
• Flexibility to travel extensively across the UK with occasional overnight stays.

Responsibilities

• Carry out planned preventative maintenance and reactive repairs.
• Diagnose and fix mechanical and electrical faults at customer sites.
• Install, commission and set up new equipment on site.
• Provide end-user training and on-site demonstrations.
• Complete accurate service reports using an electronic system.
• Collaborate with Helpdesk and Customer Service teams to support customers.
• Maintain company vehicle, tools, equipment and van stock.
• Engage in ongoing technical training and team initiatives.
• Identify opportunities to support wider commercial activities.

Skills

Mechanical fault-finding

Electrical fault-finding

Hands-on problem solving

Communication skills

IT skills / electronic systems

Full UK driving licence

Willingness to travel UK-wide

Education

Engineering qualification (HNC/HND, NVQ Level 3 or equivalent)

Job description

Junior Field Service Engineer

UK Field-Based – Head Office located in Rushden | £28,000 + Company Vehicle | Permanent

Are you looking for a hands-on Engineer who enjoys getting out on the road, solving problems and working directly with customers?

Our client is looking for a Junior Field Service Engineer to join their growing UK service team. This is a fantastic opportunity for someone who wants to get into mechanical/electrical engineering who wants to build their career in a varied, customer-facing field service role.

You’ll be visiting customer sites across the UK and Ireland, working on specialist equipment used. No two days will necessarily be the same, with a mixture of preventative maintenance, fault finding, installations, repairs and customer training.

What will you be doing?

As a Junior Field Service Engineer, you’ll be responsible for:

• Carrying out planned preventative maintenance (PPM) and reactive breakdown repairs.
• Diagnosing and resolving mechanical and electrical faults.
• Installing, commissioning and setting up new equipment at customer sites.
• Providing customers with demonstrations and end-user training.
• Completing accurate service reports and documentation using an electronic job management system.
• Working closely with the internal Helpdesk and Customer Service teams to ensure customers receive excellent support.
• Building strong customer relationships and representing the business professionally on-site.
• Maintaining your company vehicle, tools, equipment and van stock.
• Taking part in ongoing technical training to continually develop your skills.
• Supporting team meetings, improvement projects and wider service initiatives.
• Identifying potential opportunities to support the wider commercial team where appropriate.

What our client is looking for?

• Good mechanical and electrical fault-finding and diagnostic skills.
• A practical, hands-on approach to problem solving.
• Excellent communication and customer service skills.
• Good IT skills and confidence using electronic systems.
• A full UK driving licence.
• Flexibility to travel extensively throughout the UK including occasional overnight stays.

Desirable experience

It would be great if you also have:

• Previous experience within field service, maintenance, engineering or technical support.

• An engineering qualification such as HNC/HND, NVQ Level 3 or equivalent.
• Experience working to ISO standards or within an accredited service environment.
• Experience working with laboratory, scientific, medical or specialist technical equipment.

What's in it for you?

• £28,000 basic salary
• Company vehicle
• Company tools and equipment
• Full training and ongoing technical development
• A varied and interesting field-based role
• Supportive and collaborative working environment
• The opportunity to develop your engineering career