Junior ERP & AI Systems Analyst

Hollybank Trustees Ltd; Aberdeen City; On-site; GBP 26,000 - 34,000; Full time

Job summary

Hollybank Trustees Ltd is seeking a Junior Systems Analyst to support ERP and business applications in a growing IT environment at Bridge of Don, Aberdeen. The role is graduate or early-career, focusing on day-to-day system operation and data handling within a collaborative Systems department.

You will contribute to an ambitious program modernising our reporting platform and customer self-service portals, while gaining hands-on experience with AI-enabled technology and one-Suite components.

Qualifications

• Degree, apprenticeship or equivalent in IT, business information systems, data or a related field.
• Genuine interest in AI tools and how they can be applied to real business problems.
• Logical, methodical approach to problem-solving and a good eye for detail.
• Clear communicator and able to explain systems to non-technical colleagues.
• Exposure to an ERP or CRM (any platform), Salesforce, or SQL/Power BI.
• Microsoft 365 administration or Power Platform.
• Basic understanding of business processes — order-to-cash, purchasing, stock, scheduling.
• Experience working with a managed IT service provider.

Responsibilities

• Provide first-line support for ERP and business applications: log, triage and resolve user issues, and escalate when needed.
• Help test new system features and builds — write test cases, run them, record defects and confirm fixes.
• Support ERP replacement programme: data mapping and migration checks, dual-running reconciliation, cutover prep.
• Build and maintain reports and dashboards in i-Suite for order intake, operations, safety and other business reporting.
• Write and keep up to date user guides, process documentation and knowledge-base articles.
• Deliver user training and floor-walking during rollouts.
• Look for small process and AI automation improvements and help embed them.
• Work with outsourced IT provider: raise tickets, track resolutions, and act as day-to-day contact.

Skills

Data handling

Problem solving

Clear communication

Organisational skills

Interest in AI tools

ERP/CRM exposure

Education

Degree, apprenticeship or equivalent in IT, business information systems, data or related field

Tools

Salesforce

SQL

Power BI

Microsoft 365

Power Platform

ERP system

Job description

Hollybank Trustees Ltd is seeking a Junior Systems Analyst to support ERP and business applications in a growing IT environment at Bridge of Don, Aberdeen. The role is graduate or early-career, focusing on day-to-day system operation and data handling within a collaborative Systems department.

You will contribute to an ambitious program modernising our reporting platform and customer self-service portals, while gaining hands-on experience with AI-enabled technology and one-Suite components.