Junior E‑commerce Cybersecurity & IT Support

Back To Work; Mansfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work in the East Midlands is seeking a proactive Junior E-commerce Cyber Security Assistant to support IT and security across our online platforms. This entry-level role offers a pathway into cyber security within a fast-paced online retail environment.

You will help monitor security, assist with data protection, manage user access, and support incident response while learning best practices for safeguarding customer information and payment systems.

Qualifications

• Strong interest in cyber security, IT systems and online business environments.
• Basic understanding of e-commerce platforms or websites; training will be provided.
• Good problem-solving skills with attention to detail.
• Clear communication skills across teams and stakeholders.
• Awareness of phishing, malware and data breaches (ideal).
• Ability to prioritise tasks in a fast-moving environment.

Responsibilities

• Provide first-line IT support for internal users across e-commerce platforms, order systems, and office technology.
• Assist with monitoring website and platform security, identifying suspicious activity such as unauthorised access attempts or unusual traffic patterns.
• Support the protection of customer data and payment systems, ensuring adherence to data security standards.
• Help maintain secure user access to key systems.
• Assist with vulnerability checks on websites, plugins, and integrations, escalating any risks to senior team members.
• Support routine updates and patching of system.
• Log and document all IT support and security-related issues in line with internal processes.
• Assist in responding to basic cyber incidents, such as phishing emails or compromised accounts.
• Contribute to improving cyber-awareness across the business by supporting basic staff guidance and best practices

Skills

Cyber security interest

Problem solving

Attention to detail

Communication skills

Awareness of online risks

Basic IT knowledge

Job description

Back To Work in the East Midlands is seeking a proactive Junior E-commerce Cyber Security Assistant to support IT and security across our online platforms. This entry-level role offers a pathway into cyber security within a fast-paced online retail environment.

You will help monitor security, assist with data protection, manage user access, and support incident response while learning best practices for safeguarding customer information and payment systems.