Junior Customer Support Manager: Product & Insight

Nicholas Clarke Associates Ltd; Telford; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension

Healthcare

33 days holiday

Hybrid working

Job summary

Nicholas Clarke Associates Ltd in Telford is seeking a Customer Support Manager (entry level) to drive product launches and customer insights, working with the Business Manager to meet targets.

The role centers on creating category insight presentations, delivering commercial analysis to the sales team and customers, and coordinating with cross-functional teams. Hybrid working (2 days from home per week) supports training and progression.

Qualifications

• This role suits a graduate with an eagerness to learn and grow.
• Experience in customer support or sales is advantageous.
• Strong foundation in data interpretation and reporting.

Responsibilities

• Lead New Product Development (NPD) and Existing Product Development (EPD) projects.
• Create category insight presentations and deliver commercial analysis.
• Collaborate with major supermarket customers on launches and growth.
• Manage customer projects, complaints and continuous improvement.
• Contribute to tenders, forecasting, costing and sales analysis.
• Coordinate with cross-functional teams to meet deadlines.

Skills

Customer service

Interpersonal skills

Excel

Communication

Willingness to learn

Education

Graduate

Tools

Excel

Job description

Nicholas Clarke Associates Ltd in Telford is seeking a Customer Support Manager (entry level) to drive product launches and customer insights, working with the Business Manager to meet targets.

The role centers on creating category insight presentations, delivering commercial analysis to the sales team and customers, and coordinating with cross-functional teams. Hybrid working (2 days from home per week) supports training and progression.