Junior Customer Success Manager

允; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Junior Customer Success Manager in London to manage enterprise client relationships, focusing on retention and success. This role involves collaborating with sales teams to drive account growth and acting as a trusted advisor to ensure mutual success for clients and the company.

Qualifications

• Proven experience in sales-related roles such as Account Management or Customer Success.
• Strong customer advocate capable of leading relationships.
• Excellent communication skills for engaging senior stakeholders.

Responsibilities

• Manage a portfolio of clients as their primary contact throughout the customer journey.
• Collaborate with sales teams to grow accounts into multi-year partnerships.
• Act as a trusted advisor and advocate for customers.

Skills

Communication

Customer Advocacy

Analytical Skills

Problem Solving

Collaboration

Job description

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Job title: Junior Customer Success Manager

Location: London

You will be part of the wider Sales team, driving the commercial success of Digital Subscriptions within the QA Group.

Job Description:

• You will manage a portfolio of clients, serving as their primary business point of contact throughout their customer journey, focusing on retention and success, while our New Revenue teams drive growth.
• You will orchestrate relationships with strategic and complex enterprise customers, including growing adoption, ensuring retention, and optimizing client sentiment.
• You will understand customers’ business value drivers, success criteria, and KPIs to develop account plans that enable mutual success for Customer Success, Service Delivery, and clients.
• You will collaborate with New Revenue teams to support the growth of accounts into multi-year, £1m+ partnerships.
• You will demonstrate analytical and creative problem-solving skills to find solutions that drive success and high engagement rates.
• You will act as a trusted advisor, advocating for customers and driving the continued value of our products and services.

About you:

• Proven experience working with enterprise customers in sales-related roles such as Account Management, Customer Success, or Sales.
• A strong customer advocate capable of leading relationships and solving business challenges.
• Excellent communication skills with the ability to engage and influence senior stakeholders in Fortune 50 companies and to synthesize and present data effectively.
• A highly collaborative work style, able to influence cross-functional teams including SLT, Sales, Product, and Marketing.

About QA:

At QA, we believe the future belongs to organizations that can learn, master, and apply new skills quickly and at scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

Please find out more about us at