(Junior) Customer Service Agent (US Market)

Raisin Bank AG; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a Customer Service Associate to join their Manchester HQ team. This role offers an exciting opportunity to work in a dynamic environment, supporting the launch and growth of a cutting-edge financial platform. As part of a passionate international team, you will engage with customers, solve problems, and contribute to the development of optimized processes. With a strong focus on personal growth and collaboration, this position promises not only professional development but also a rewarding workplace culture. If you thrive in fast-paced settings and have a passion for helping others, this is the perfect opportunity for you.

Benefits

Annual personal training budget

Access to Babbel for continuous learning

Free breakfast and snacks

28 days + Bank Holidays

Birthday leave and gift voucher

Company stakeholder pension

Annual retreats in Europe

Qualifications

• Experience in customer service and understanding of banking products preferred.
• Proactive and organized in fast-paced environments.

Responsibilities

• Support customers by learning the Raisin platform and business model.
• Create customer-oriented solutions and optimize workflows.

Skills

Customer Service

Problem Solving

Financial Services Knowledge

Organizational Skills

Communication Skills

Job description

Your growth is our growth. Our success is your success.

About Raisin US

Raisin US Inc., based in New York City, was launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.

We are a "startup within a startup" - we belong to the Raisin family with operations in Germany and the UK. You should apply if you are looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivalled development opportunities.

Team

Join us as a Customer Service Associate and work with our Customer Service leaders and our team to support the launch and growth of Raisin's platform in the United States out of our Manchester UK HQ.

Our international team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the US business grows and more opportunities become available.

Your Responsibilities

• Learn about the Raisin platform, business model, and systems to be able to support customers in the US market.
• Answer customer questions across voice and digital channels efficiently.
• Listen and understand the needs of our customers to create customer-oriented solutions.
• Create and implement optimised workflows and processes.
• Support our platform’s banking functions.
• Work across teams to creatively solve problems and complete projects.

Your Profile

• Interest in Financial Services / FinTech / Open Banking.
• A genuine interest in solving problems and a passion for helping others.
• Compatibility with a hybrid work environment.
• Customer Service experience and understanding of deposit products, payments, and banking (preferred).
• Proactive, self-motivated and organised style of work in fast-paced environments.
• Solution-driven and results-oriented approach.
• Fluent and professional level of English language.
• Based in/near our Manchester HQ.

Our Benefits

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.

As part of the Raisin UK team, you benefit from:

• Investment in your development with an annual personal training budget of £1,700 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
• We are hybrid working, we are in the office once a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
• We offer 28 days + Bank Holidays per year.
• One day birthday leave and gift voucher to celebrate your birthday.
• We offer you a company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.