(Junior) Customer Service Agent (US Market)

Raisin UK; Manchester; Hybrid; GBP 22,000 - 35,000; Full time

Job summary

Join an innovative fintech company as a Customer Service Associate in Manchester, where you will support the launch of a dynamic platform in the US market. This role offers you the chance to engage with customers, solve their problems, and contribute to the growth of a trailblazing company in the savings and investment space. You will thrive in a collaborative hybrid environment, where your contributions will be valued and rewarded. With a strong focus on personal development, enjoy a range of perks including training budgets, flexible working, and team-building retreats. If you're passionate about helping others and eager to learn, this opportunity is perfect for you.

Benefits

Annual personal training budget of £1,700

Access to Babbel for continuous learning

Breakfast, snacks, and drinks provided

28 days + Bank Holidays per year

One day birthday leave and gift voucher

Company stakeholder pension with 5% contribution

Annual retreats in exciting European cities

Qualifications

• Interest in Financial Services and problem-solving.
• Experience in Customer Service preferred.

Responsibilities

• Support customers in the US market through various channels.
• Create customer-oriented solutions and optimize workflows.

Skills

Customer Service

Problem Solving

Financial Services

Open Banking

Communication

Education

Experience in Customer Service

Understanding of Deposit Products

Job description

About Raisin US

Raisin US Inc., based in New York City, was launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.

We are a "startup within a startup" - we belong to the Raisin family with operations in Germany and the UK. You should apply if you are looking for a dynamic environment where you can roll up your sleeves, play to your strengths, and access unrivalled development opportunities.

Team

Join us as a Customer Service Associate and work with our Customer Service leaders and our team to support the launch and growth of Raisin's platform in the United States out of our Manchester UK HQ.

Our international team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the US business grows and more opportunities become available.

Your Responsibilities

1. Learn about the Raisin platform, business model, and systems to be able to support customers in the US market.
2. Answer customer questions across voice and digital channels efficiently.
3. Listen and understand the needs of our customers to create customer-oriented solutions.
4. Create and implement optimised workflows and processes.
5. Support our platform’s banking functions.
6. Work across teams to creatively solve problems and complete projects.

Your Profile

1. Interest in Financial Services / FinTech / Open Banking.
2. A genuine interest in solving problems and a passion for helping others.
3. Compatibility with a hybrid work environment.
4. Customer Service experience and understanding of deposit products, payments, and banking (preferred).
5. Proactive, self-motivated and organised style of work in fast-paced environments.
6. Solution-driven and results-oriented approach.
7. Fluent and professional level of English language.
8. Based in/near our Manchester HQ.

Join our mission, join our team - and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, who are at the heart of our success.

As part of the Raisin UK team, you benefit from:

1. Investment in your development with an annual personal training budget of £1,700 and 4 full training days per year.
2. Access to Babbel for continuous learning.
3. Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
4. We are hybrid working, we are in the office once a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
5. We offer 28 days + Bank Holidays per year.
6. One day birthday leave and gift voucher to celebrate your birthday.
7. We offer you a company stakeholder pension with a minimum employer contribution of 5%.
8. The opportunity to experience our annual retreats in exciting European cities and other team building events.

About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers. Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

The company has offices in Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.