Junior CRM & Retention Specialist - Build Retention Ops

Bullfinch Recruitment; United Kingdom; On-site; GBP 26,000 - 36,000; Full time

Job summary

Bullfinch Recruitment is partnering with an industry client to recruit a Junior CRM & Retention Specialist. This role focuses on transitioning into CRM operations, with training provided to build expertise in retention campaigns and marketing automation.

You will work at the intersection of technology, data and creativity to execute campaigns, learn from exposure across departments, and contribute to improving customer experiences and rewards programs for players at scale.

Qualifications

• Willingness to learn CRM platforms and marketing automation tools
• Attention to detail and accuracy in operational tasks
• Ability to communicate clearly across teams
• Self-starter attitude with drive to improve processes and outcomes

Responsibilities

• Execute campaigns by building and scheduling retention journeys and marketing automation workflows
• Collaborate with Content, Design, Loyalty and Customer Support to align activities with brand campaigns
• Troubleshoot CRM workflows and identify process improvements to boost efficiency
• Support Customer Service to enhance the experience for users seeking rewards

Skills

Technical mindset

Operational excellence

Strong communication

Proactive mentality

Job description

Bullfinch Recruitment is partnering with an industry client to recruit a Junior CRM & Retention Specialist. This role focuses on transitioning into CRM operations, with training provided to build expertise in retention campaigns and marketing automation.

You will work at the intersection of technology, data and creativity to execute campaigns, learn from exposure across departments, and contribute to improving customer experiences and rewards programs for players at scale.