Junior CRM Manager

JR United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Junior CRM Manager to elevate customer interactions through innovative CRM strategies. This role offers a unique opportunity to enhance customer journeys while collaborating with tech and brand teams in a vibrant London office. With responsibilities that span project management and data-driven campaign execution, the position supports personal and professional growth within a dynamic environment.

Benefits

10% annual bonus

People's Pension from day one

Bupa – single medical cover

Life insurance – 3x annual salary

25 days annual leave

Discretionary bonus – up to 10%

Clear development path

Qualifications

• Hands-on experience with CRM tools like Klaviyo and Salesforce.
• Strong project management skills with a technical mindset.
• Experience with email lifecycle campaigns and segmentation.

Responsibilities

• Transforming customer communications and optimising delivery.
• Delivering multi-channel lifecycle campaigns.
• Working closely with developers and creative teams.

Skills

Project Management

Data Analysis

CRM Tools

Campaign Performance

Tools

Klaviyo

Salesforce

Job description

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Our client is a fast-growing name in the hospitality sector, known for delivering premium experiences through innovation, style, and customer-first thinking. With a strong digital strategy and a culture rooted in creativity, authenticity, and smart execution, they’re investing in best-in-class CRM systems to build deeper, more personalised relationships with their customers. Based in vibrant Holborn, their London HQ is a hub of collaboration, where commercial, tech, and brand teams work side by side to shape an exciting future.

The Junior CRM Manager will play a pivotal role in transforming the way customer communications are delivered and optimised. This hands-on role is ideal for someone ready to take ownership of CRM projects, improve customer journeys, and bring data to life across platforms like Klaviyo and Salesforce. From delivering multi-channel lifecycle campaigns to working closely with developers and creative teams, you will help build a connected and customer-first experience across digital touchpoints. This is a great opportunity to learn, lead, and grow within a business that values both tech expertise and creativity.

• Hands-on experience with CRM tools like Klaviyo and Salesforce
• Strong project management skills with a technical mindset
• Ability to work with developers and manage integrations
• Experience with email lifecycle campaigns and segmentation
• Confident using data to drive campaign performance
• 10% annual bonus on top of base salary
• People’s Pension from day one – 3% employer / 5% employee contribution
• Bupa – single medical cover
• Life insurance – 3x annual salary
• Critical illness cover – £40,000
• 25 days annual leave, increasing by 1 day each service anniversary (up to 30 days)
• Discretionary bonus – up to 10%
• Discounted products
• Clear development path in a growing CRM function
• Work with modern CRM tools and forward-thinking teams
• Central London office near Holborn with a collaborative culture