Junior Coffee Equipment Technician – London

Origin Coffee; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

26 days holiday

Pension with 5% employer contributions

Volunteer days

Employee Assistance Programme

Job summary

Origin Coffee in London is seeking a Junior Field Technician to support the maintenance and repair of espresso machines and related equipment. You will work mainly in the field with occasional workshop tasks, learning and growing under experienced colleagues, and a company van is provided for work use.

You’ll assist with installations, diagnostics, and routine servicing, while maintaining documentation and delivering excellent customer service at client sites.

Qualifications

• Open to growing skills with guidance from experienced team members.
• A hands-on problem solver with a curious, practical mindset.
• High attention to detail with a methodical, organised approach.
• Efficient in digital tools and comfortable with workflow systems.
• Flexible and reliable – ready for early starts or the occasional overrun.
• Friendly and clear communicator, building positive relationships with customers and colleagues.
• Strong timekeeping and a proactive attitude.
• Full UK Driving Licence required

Responsibilities

• Assist with the installation, servicing, refurbishment, and repair of espresso machines, grinders, and hot water systems.
• Support the installation and maintenance of water filtration systems at customer sites, ensuring equipment performs reliably and efficiently.
• Carry out planned maintenance visits and assist with reactive service calls, helping to diagnose faults and resolve technical issues.
• Manage stock movements through our service management app, maintaining accurate records of parts used and stock levels.
• Keep your service van clean, organised, well-stocked, and ready for daily operations.
• Work closely with the Technical Service Coordinator to ensure jobs are scheduled efficiently and the correct parts are available.
• Complete service records and documentation accurately and in a timely manner.
• Deliver excellent customer service, communicating professionally and representing Origin positively at all customer sites.
• Support workshop operations and goods-in/goods-out activities when required.
• Safely use hand tools and equipment on a daily basis, undertaking manual handling and lifting as part of the role.
• Maintain a clean, safe, and organised working environment, both in the workshop and on customer premises.
• Follow company SOPs, health & safety procedures, and industry best practices at all times.

Skills

Hands-on problem solving

Attention to detail

Digital tools proficiency

Timekeeping

Full UK Driving Licence

Customer communication

Flexibility

Tools

Service management app

Workshop tools

Job description

Origin Coffee in London is seeking a Junior Field Technician to support the maintenance and repair of espresso machines and related equipment. You will work mainly in the field with occasional workshop tasks, learning and growing under experienced colleagues, and a company van is provided for work use.

You’ll assist with installations, diagnostics, and routine servicing, while maintaining documentation and delivering excellent customer service at client sites.