Junior Client Support & Project Coordinator (Hybrid)

3 Sided Cube; Bournemouth; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid/Remote flexibility

Remote working budget (£250)

22–28 days holiday

Pension salary sacrifice

Training budget

Volunteer days

Social events

Job summary

3 Sided Cube is hiring a Junior Support Manager in Bournemouth. You will coordinate ongoing client support for digital products, respond to queries, and help manage expectations while building trusted client relationships. The role combines project coordination with support delivery, using AI tools to streamline comms and analysis.

This is a hybrid full-time position with at least two in-office days. The salary is £25,000, with opportunities to grow in a collaborative digital delivery

Qualifications

• Experience in customer support, account management, operations, or similar client-facing roles.
• Excellent communication and active listening skills.
• Organised, detail-oriented, able to track progress across tasks.
• Collaborative mindset with multiple teams and clients.
• Willing to integrate AI tools into workflow.
• Eager to learn, open to feedback and questions.
• Reliable, follow-through on commitments.
• Calm under pressure, anticipate and flag issues early.

Responsibilities

• Coordinate ongoing support for digital products and track timelines.
• Respond to client queries and manage expectations with updates.
• Build strong client relationships to inspire trust.
• Communicate clearly in written and verbal form.
• Plan and monitor support tasks, share schedules across teams.
• Collaborate with Support Managers, developers and other teams.
• Maintain logs of activities and contribute to reporting.
• Spot potential risks and raise issues constructively.

Skills

Support experience

Communication skills

Well-organised

Collaborative mindset

Comfortable with AI tools

Eager to learn

Reliable

Calm under pressure

Tools

Basecamp

Zendesk

Job description

3 Sided Cube is hiring a Junior Support Manager in Bournemouth. You will coordinate ongoing client support for digital products, respond to queries, and help manage expectations while building trusted client relationships. The role combines project coordination with support delivery, using AI tools to streamline comms and analysis.

This is a hybrid full-time position with at least two in-office days. The salary is £25,000, with opportunities to grow in a collaborative digital delivery