Junior Client Success Manager

Kitt; Greater London; On-site; GBP 37,000 - 46,000; Full time

Benefits offered by this job

Stock option scheme

Starting salary £36,500 - £46,000

28 days holidays plus Bank Holidays

Parental leave: up to 12 weeks paid

Pregnancy loss support leave

Regular socials

Octopus MoneyCoach

Workplace Nursery Benefit

Cycle to Work scheme

Season Ticket Loans

WellHub and Dr Care Anywhere

Job summary

Kitt designs and operates workspace for the world's most vibrant brands. The Junior Client Success Manager will drive an excellent client experience by ensuring client day-to-day needs are met by our delivery teams, while converting satisfaction into revenue through upsell opportunities and additional services.

You’ll manage a portfolio of client accounts, build strong relationships with office managers and influencers, and proactively address requests and safety procedures.

Qualifications

• You’re a people-person with a passion for delivering great service and building strong, lasting relationships.
• With previous experience in customer service, account management, or sales, you’ve developed excellent communication and interpersonal skills that help you connect with clients and understand their needs.
• You’re naturally curious and proactive - able to spot opportunities during conversations and turn them into tangible results.

Responsibilities

• Manage a portfolio of client accounts.
• Build strong, long-term relationships with office managers, lead tenants and influencers.
• Stay on top of the client experience and service, addressing requests and health and safety procedures.
• Escalate proactively when issues arise, coordinating with Senior Operations Managers and Senior Account Managers.
• Hit or exceed KPIs with proactive client updates.
• Drive retention, satisfaction, and revenue growth through proactive engagement.
• Identify opportunities for upselling and cross-selling services.
• Create a funnel of commercial and expansion opportunities for deals by Senior Account Managers.

Skills

Relationship building

Customer service

Account management

Sales

Communication skills

Proactive

Goal-oriented

Organized

Tools

CRM experience

Job description

Kitt designs and operates workspace for the world's most vibrant brands. From managing the design and build, to creating an elevated ongoing experience, we create spaces that are worth leaving home for.

Role Mission

The Junior Client Success Manager will drive an excellent client experience by driving customer satisfaction amongst their portfolio of clients, ensuring that clients day to day needs are met to a high standard by our delivery teams as well as converting satisfaction into revenue, via upsell opportunities and additional services.

Responsibilities

• Manage a portfolio of client accounts
• Build strong, long-term relationships with both office managers, lead tenants and influencers
• Stay on top of the detail of a client’s experience and service from Kitt, paying proactive attention to matters such as service requests, chat messages, health and safety procedures
• Escalate proactively and effectively when clients encounter issues, bringing in Senior Operations Managers and Senior Account Managers
• Hit or exceed KPIs in terms of sending proactive updates to clients
• Drive client retention, satisfaction, and revenue growth through proactive engagement and updates
• Identify opportunities for upselling and cross-selling services
• Create a funnel of commercial and expansion opportunities from their portfolio, that can be converted into deals by the Senior Account Managers

About you

You’re a people-person with a passion for delivering great service and building strong, lasting relationships. With previous experience in customer service, account management, or sales, you’ve developed excellent communication and interpersonal skills that help you connect with clients and understand their needs.

You’re naturally curious and proactive - able to spot opportunities during conversations and turn them into tangible results. You’re self-motivated, goal-oriented, and thrive on hitting (and exceeding) targets. Staying organised comes easily to you, even when juggling multiple priorities in a fast-paced environment.

You’re excited by the opportunity to learn and grow, and you bring a positive, problem-solving attitude to every challenge. Most importantly, you're passionate about helping clients succeed and committed to being a trusted partner in their journey.

Why Kitt?

The world of work has shifted forever. As people everywhere prioritise purpose over their paychecks, company culture has been thrown into the spotlight. But the problem is, too many companies are showing up to work in bland, cookie-cutter offices. We’re leading this change.

Real company culture can only be built in-person, in the real world – and for it to be authentic it needs its very own, personalised space. That’s why we create offices as unique as the brands and the people who work there. We’re long-term culture partners to our clients long after they've signed the lease and chosen.

We'll Kitt you out

• Generous stock option scheme (ask us what this means if you’re not sure)
• Starting salary of £36,500 - £46,000
• 28 days holidays a year plus Bank Holidays
• Parental leave: up to 12 weeks paid parental leave for the primary caregiver
• Pregnancy loss support leave
• Regular socials. We love a good party.
• Octopus MoneyCoach
• Workplace Nursery Benefit
• Cycle to Work scheme
• Season Ticket Loans
• WellHub and Dr Care Anywhere to support your mental and physical health and wellbeing

We believe the world is transformed when people come together to do extraordinary things. We harness the power of diverse perspectives and experiences, fostering collaboration and innovation to achieve extraordinary results that make a positive impact. With the same set of equitable interview questions for all candidates and hiring teams which encompass diversity, we prioritise creating an inclusive environment where individuals' backgrounds or origins are irrelevant. For more information, please contact [e-mail]