Senior Account Lead

Kitto; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Private healthcare with Vitality

Flexible working

Unlimited holiday

Monthly socials

Quarterly socials

Annual socials

Dedicated annual training budget

Job summary

Kitto is seeking a Senior Account Lead to own and grow a portfolio of key client relationships within a specialist recruitment marketing agency. You will bridge project management and strategic partnership, acting as the primary contact for business owners and SLT to ensure flawless campaign delivery and tangible results.

You will drive monthly and quarterly reviews, manage client expectations, and identify growth opportunities while mentoring an Account Executive to manage a portfolio of

Qualifications

• 3+ years in a client-facing Account Management or Account Lead role within an agency (marketing or recruitment preferred).
• Proven ability to build long-term client relationships and drive retention.
• Ability to link daily execution to big-picture business goals.

Responsibilities

• Serve as delivery lead for a portfolio of recruitment clients, driving monthly and quarterly business reviews (QBRs) and acting as the voice of the client internally.
• Build deep, trusting relationships with clients, including regular travel to their offices (3-5 days per month) to ensure alignment and anticipate needs.
• Ensure campaigns are executed to the highest standard, managing scope, budget, and internal expectations to guarantee client satisfaction and retention.
• Identify new growth opportunities and strategic pivots, leveraging Kitto’s full suite of services to ensure client success.
• Lead complex client discussions with resilience and maintain a positive problem-solving mindset.
• Mentor and eventually manage an Account Executive to run a portfolio of accounts.

Skills

Client relationship management

Strategic thinking

Delivery & project management

Team mentoring

Job description

Our mission is to break the link between headcount growth and revenue growth in recruitment.

Kitto is a specialist recruitment marketing agency where expertise meets enthusiasm. We're a team of experienced, fun marketers who work hard, know our stuff inside out, and genuinely don't take ourselves too seriously. We believe the \"Elephant in the Room\" is that recruitment is a marketing job, and we're here to solve it by delivering high-impact, memorable campaigns that spark genuine joy and drive sales for our clients.

If you hate boring meetings, love a challenge, and are ready to push things forward, you belong with us.

About The Role

We’re looking for a dynamic and resilient Senior Account Lead to own and grow a portfolio of key client relationships. This is a senior, client-facing role where you traverse from project management to true strategic partnership.

You will be the primary contact for business owners and SLT, responsible for ensuring marketing campaigns are delivered flawlessly, drive tangible results, and strategically evolve over time.

What You’ll Be Doing

• Client Strategy & Ownership: Serve as the delivery lead for a portfolio of recruitment clients, driving monthly and quarterly business reviews (QBRs) and acting as the voice of the client internally.
• Relationship Management: Be heavily customer-focused, building deep, trusting relationships with clients, including regular travel to their offices (3-5 days per month) to ensure alignment and anticipate needs.
• Obsession with Delivery: You are obsessed with delivery and doing a good job. You ensure all campaigns are executed to the highest standard, managing scope, budget, and internal expectations to guarantee client satisfaction and retention.
• Proactive Growth: Identify new growth opportunities and strategic pivots, leveraging Kitto’s full suite of services to ensure client success aligns with our 'Let's push things forward' value.
• Resilience and Dynamism: Lead complex client discussions with resilience and maintain a dynamic, positive approach to problem-solving, embodying the 'Answer is Yes' mindset.
• Mentoring and eventually managing an Account Executive, who you will partner with to run a portfolio of accounts

What You’ll Bring to Kitto

• Experience: 3+ years in a client-facing Account Management or Account Lead role within an agency (marketing or recruitment is preferred).
• Client Obsession: A proven track record of building long-term relationships and high retention rates, driven by a commitment to exceeding expectations.
• Strategic Rigour: The ability to think beyond the project, linking daily execution to bigpicture business goals.
• Resilience: Demonstrated ability to manage high-pressure situations, navigate difficult conversations, and maintain a high standard of service delivery.

Alongside your salary, you’ll get access to private healthcare with Vitality, flexible working, and unlimited holiday. We’re big on building a team people actually enjoy being part of, so we also run monthly, quarterly and annual socials and celebrations. You’ll have a dedicated annual training budget to support your development and help you keep progressing your career.

Ready to Push Things Forward?

If the idea of high-impact campaign delivery, strategising for clients, and bringing energy to the world of recruitment marketing excites you, we want to hear from you.