Junior Claims Handler

Leapfrog Recruitment Consultants; Daliburgh; On-site; GBP 18,000 - 22,000; Full time

Job summary

This entry-level insurance claims role offers hands-on experience and full training to develop technical knowledge while supporting customers through the claims journey and building essential industry skills.

The position is ideal for someone who enjoys helping people and delivering exceptional customer service, with clear communication and organisational strengths.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Experience in busy customer service environment.
• Excellent communication and organisational skills.
• Analytical approach to problem-solving.
• Willingness to learn and pursue professional insurance qualifications.
• Ability to work independently and as part of a team.

Responsibilities

• Manage an allocated caseload of insurance claims.
• Support customers throughout the claims process.
• Handle claims in line with company procedures and regulatory requirements.
• Build and maintain positive relationships with customers, colleagues and external providers.
• Prioritise workloads to ensure deadlines are achieved.
• Provide clear and professional communication throughout the claims journey.
• Contribute ideas to improve processes and customer service.
• Work collaboratively to support team and business objectives.
• Continue developing technical insurance knowledge and professional skills.

Skills

Customer focus

Communication skills

Organisational skills

Analytical problem solving

Willingness to learn

Teamwork

Education

GCSE English & Maths

Job description

If you're looking to start your career in insurance, this is a fantastic opportunity to gain hands-on experience in claims handling. You'll receive full training while developing your technical knowledge, supporting customers through the claims process and building valuable industry skills. This role is ideal for someone who enjoys helping people and delivering exceptional customer service.

Location

Duties for this role include, but are not limited to:

• Manage an allocated caseload of insurance claims.
• Support customers throughout the claims process.
• Handle claims in line with company procedures and regulatory requirements.
• Build and maintain positive relationships with customers, colleagues and external providers.
• Prioritise workloads to ensure deadlines are achieved.
• Provide clear and professional communication throughout the claims journey.
• Contribute ideas to improve processes and customer service.
• Work collaboratively to support team and business objectives.
• Continue developing technical insurance knowledge and professional skills.

Skills / Qualifications

The ideal candidate will be a customer-focused individual with GCSEs (or equivalent) in English and Maths and experience working in a busy customer service environment, either face-to-face or over the telephone. You'll have excellent communication and organisational skills, a keen eye for detail and an analytical approach to problem-solving. A willingness to learn, work towards professional insurance qualifications and deliver outstanding customer service will be essential, along with the ability to work effectively both independently and as part of a team.

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