Junior Business Systems Analyst

Stevenswood Trade Counters Limited; Norwich; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

22 day holiday + Bank Holidays

Holiday Purchase Scheme

Life Assurance Scheme

Salary Sacrifice Pension Scheme

Volunteer day

Free Car Parking

Job summary

Polyframe Products Ltd is seeking a motivated Junior Business Systems Analyst to join their IT team at the Lenwade site. The role offers mentoring and the chance to develop skills through training and professional development support.

You will provide first-line support, work with external suppliers, and help with system changes, upgrades and data quality tasks while learning to handle increasing responsibility.

Qualifications

• SQL experience required for querying and reporting.
• Foundation IT qualification or relevant experience preferred.

Responsibilities

• Providing first-line support for business applications and systems.
• Working with third-party software suppliers and support providers where required.
• Investigating and resolving user queries and system issues, escalating more complex problems where appropriate.
• Assisting with user administration, access management and system configuration.
• Supporting the setup, testing and implementation of changes to business systems.
• Assisting with system upgrades, new functionality and improvement projects.
• Working with colleagues across the business to understand system requirements and user needs.
• Helping to identify opportunities to improve business processes through better use of technology and systems.
• Assisting with data quality, data maintenance and basic reporting.
• Logging, tracking and managing support requests and system issues.

Skills

SQL experience

Education

Foundation qualification/experience in IT

Job description

Polyframe Products Ltd has provided fenestration solutions to the construction industry for over 25 years. Manufacturing PVCu windows and doors from our factory in Lenwade using two of the most trusted PVCu profiles, REHAU and Eurocell, we combine the highest quality materials with our fenestration expertise to ensure our customers receive market leading service and quality.

We are now looking for a Junior Business Systems Analyst to join the business at our Lenwade site.

Job Overview

We are seeking a motivated and detail-oriented Junior Business Systems Analyst to join our IT team. The role will work alongside an experienced IT professional who will provide guidance, mentoring and support. Over time, the role holder will be expected to develop their knowledge, become more confident in resolving issues independently and take ownership of increasingly complex tasks.

Training, self-directed learning and relevant professional development or certifications may be supported where appropriate.

Duties

• Providing first-line support for business applications and systems.
• Working with third-party software suppliers and support providers where required.
• Investigating and resolving user queries and system issues, escalating more complex problems where appropriate.
• Assisting with user administration, access management and system configuration.
• Supporting the setup, testing and implementation of changes to business systems.
• Assisting with system upgrades, new functionality and improvement projects.
• Working with colleagues across the business to understand system requirements and user needs.
• Helping to identify opportunities to improve business processes through better use of technology and systems.
• Assisting with data quality, data maintenance and basic reporting.
• Logging, tracking and managing support requests and system issues.

Key Capabilities

• Self-motivated and able to work independently, using initiative to achieve objectives.
• Strong communicator, with the ability to engage effectively with both technical and non-technical colleagues and build positive working relationships.
• Confident in asking questions, seeking clarification, and requesting support when required.
• Positive, proactive, and customer-focused, with a strong commitment to delivering a high-quality service.
• Takes ownership of personal learning and development, actively seeking opportunities to build knowledge and skills.
• Hard-working, resilient, and able to remain focused and adaptable when faced with challenges.
• Strong attention to detail, with a methodical, logical, and well-organised approach to work.

Essential Experience

• SQL experience
• Foundation qualification/experience in IT

Benefits offered:

• 22 day holiday plus Bank Holidays
• Holiday Purchase Scheme
• Life Assurance Scheme
• Salary Sacrifice Pension Scheme
• One day’s paid volunteering leave to support your chosen charity
• Free Car Parking