Junior Broadcast Tech Support Engineer
Zixi, Inc.
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Job summary
Zixi, Inc. is seeking a motivated junior Technical Support Engineer in the United Kingdom.
In this role you will provide first-response troubleshooting for inbound client tickets, build relationships with customers, and escalate complex issues as needed. You will work with Linux/Windows environments, gain exposure to networking concepts, and grow with mentoring from senior engineers while maintaining accurate documentation.
Qualifications
- Degree in Engineering, CS, or a related IT field.
- Basic understanding of networking concepts such as IP addressing and routing.
- Exposure to Linux and/or Windows operating systems.
- Interest in video streaming, TCP/IP and UDP, CDNs, or cloud platforms (AWS, Azure, GCP).
- Familiarity with tools such as Wireshark, Datadog, or Grafana, or a willingness to learn.
Responsibilities
- Provide first-response troubleshooting and technical support to inbound client tickets to meet SLAs.
- Build and maintain relationships with clients, acting as a point of contact for support matters.
- Escalate complex issues to senior engineers and track tickets through to resolution.
- Communicate issues and resolutions quickly to internal stakeholders.
- Maintain accurate records of client interactions and support activities.
- Assist senior engineers with Level 2 support and infrastructure upkeep as you grow.
Skills
Education
Tools
Job description
Zixi, Inc. is seeking a motivated junior Technical Support Engineer in the United Kingdom.
In this role you will provide first-response troubleshooting for inbound client tickets, build relationships with customers, and escalate complex issues as needed. You will work with Linux/Windows environments, gain exposure to networking concepts, and grow with mentoring from senior engineers while maintaining accurate documentation.
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