Junior Tech Support Engineer

Tiger Recruitment; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Tech Support Specialist to be the first point of contact for technical assistance. In this role, you will troubleshoot hardware and software issues, set up IT equipment for new hires, and manage support tickets. This position offers an opportunity to contribute to a socially responsible company while developing your technical skills in a supportive environment. If you're passionate about technology and helping others, this role is perfect for you!

Qualifications

• Basic knowledge of Windows 10/11 and macOS required.
• Experience with remote support tools is a plus.

Responsibilities

• Provide technical assistance for hardware and software issues.
• Set up IT equipment for new hires and assist with onboarding.
• Manage support tickets and maintain documentation.

Skills

Windows 10/11

macOS

Microsoft 365

VPN

TeamViewer

Tools

Ticketing System

Job description

Responsibilities

1. Tech Support

• Be the first point of contact for technical assistance—laptops, Wi-Fi, printers, phones, etc.
• Troubleshoot basic hardware and software problems.
• Install software updates and assist in setting up new devices (Windows/macOS).
• Ensure meeting rooms and video conferencing equipment are functioning smoothly.

User Support & Onboarding

• Set up IT equipment for new hires.
• Assist colleagues with simple issues like password resets, VPN connections, and MFA.

Ticketing and Documentation

• Manage and track support tickets.
• Maintain records of support activities and create easy-to-follow guides for common issues.
• Identify recurring problems and suggest appropriate solutions.

Qualifications

• Technical Skills
• Basic knowledge of Windows 10/11, macOS, and common office tools (Microsoft 365, etc.).
• Understanding of how networks operate (Wi-Fi, VPN).
• Experience using remote support tools (like TeamViewer) is a plus.

Job ID: JU 92315

Tiger is a B Corp Certified company, part of a global movement committed to social and environmental responsibility.