Junior Service Manager | Launch Your Career In Tech

_Nology; Newcastle upon Tyne; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Starting salary £26,700

Job summary

_Nology in Newcastle is seeking ambitious juniors to start a career in Service Management. No prior service management experience is required, but you'll develop skills in coordinating people, processes and communications to keep services running smoothly.

You'll support service delivery, work with technical teams, track performance, and help coordinate incidents while training toward a long-term career path in technology operations.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Customer-facing or customer service experience.
• Ability to manage multiple tasks and priorities.
• Proactive approach to problem solving.
• Strong willingness to learn and develop.
• Comfortable working with a range of stakeholders.
• Ability to work independently and as part of a team.

Responsibilities

• Supporting service delivery activities
• Working with technical teams and stakeholders
• Tracking service performance and reporting
• Supporting operational meetings and reviews
• Helping coordinate incidents and service issues
• Identifying opportunities to improve services
• Developing expertise in Service Management and Service Delivery

Skills

Strong communication

Organised

Customer-facing experience

Multitasking

Problem solving

Willingness to learn

Stakeholder engagement

Team player

Job description

Location: Newcastle (minimum 3 days onsite or willingness to relocate)

Interested in Technology? Looking for a Career Rather Than Just a Job?

We're looking for ambitious, organised and people-focused individuals to join as Junior Service Managers.

This is an excellent opportunity for someone early in their career who has an interest in technology, business operations, or digital services and wants to develop a long-term career in Service Management.

You don't need previous Service Management experience.

We're looking for people with strong communication skills, a proactive mindset, and a genuine interest in how technology and business services work. We will provide the training and support to help you develop the Service Management skills needed to succeed.

What is Service Management?

Service Managers help ensure that technology and business services run smoothly for users and customers. They coordinate people, processes and communications, helping resolve issues, improve services and keep stakeholders informed.

It's a career that combines:

• People skills
• Problem solving
• Technology
• Stakeholder management
• Business operations

What You'll Be Doing

• Supporting service delivery activities
• Working with technical teams and stakeholders
• Tracking service performance and reporting
• Supporting operational meetings and reviews
• Helping coordinate incidents and service issues
• Identifying opportunities to improve services
• Developing expertise in Service Management and Service Delivery

We'd Love To Hear From You If You:

• Have an interest in technology and digital services
• Enjoy solving problems
• Like working with people
• Are naturally organised
• Can manage multiple priorities
• Communicate confidently
• Want to develop a long-term career in technology or operations

Great Backgrounds Include

• Technology graduates
• Business graduates
• Career changers interested in technology
• Professionals with operations experience
• PMO, project support or operations professionals
• IT support or technical support staff
• Customer-facing professionals with a genuine interest in technology
• Individuals who have completed technology bootcamps or self-learning programmes

What You'll Gain

• Training provided
• Exposure to large-scale technology and business services
• A clear career path into Service Management
• Valuable industry experience
• Ongoing development and mentoring
• Opportunities to grow into more senior Service Management roles

Requirements

Essential Skills & Attributes

• Strong communication and interpersonal skills
• Excellent organisation and attention to detail
• Customer-facing or customer service experience
• Ability to manage multiple tasks and priorities
• Proactive approach to problem solving
• Strong willingness to learn and develop
• Comfortable working with a range of stakeholders
• Ability to work independently and as part of a team

Desirable

• Understanding of Service Management or Service Delivery concepts
• Awareness of ITIL principles
• Experience producing reports or analysing performance data
• Experience supporting operational or business processes

Eligibility Requirements

To be considered, you must:

• Be SC Eligible
• Have a minimum of five years' UK residency
• Have no absences exceeding 30 consecutive days outside the UK during that period
• Be based in Newcastle or within a one-hour commute, or be willing to relocate
• Be willing to work in the office three days per week

Benefits

What We Offer

• Starting salary of £26,700 with pay reviews at 6 and 12 months based on performance.
• Pathway to a potential permanent role with our client after 18 months
• A supportive environment focused on your development.
• Exposure to real projects and programmes.

This role provides a structured pathway into Service Management, offering exposure to service governance, stakeholder management, operational delivery, and continuous improvement activities. Successful candidates will gain valuable experience working within a large-scale client environment and will be supported in developing the skills required to progress into more senior Service Management positions.

Why Join Us?

• Dedicated support: Ongoing mentoring and guidance from experienced professionals
• Upskilling opportunities: Training and development to further strengthen your BA skillset
• Career growth: Work on impactful projects and progress into more senior roles
• Collaborative culture: A team environment that values knowledge sharing and continuous improvement
• Competitive salary and benefits package