Junior Account Manager (HF1364910)

Flourish; Andover; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive base salary

Bonus scheme

Full training and support provided

Career progression

Job summary

Flourish is hiring a Junior Account Manager to nurture existing client relationships and help customers get the most from the products and services they use. The role focuses on account management rather than pure new business, offering development and progression within a supportive team.

You’ll build strong relationships, conduct regular reviews, and spot growth opportunities while delivering excellent service.

Qualifications

• Client-facing experience is beneficial but not essential.
• Strong communication and relationship-building abilities.
• Organised with the ability to manage multiple priorities.
• Motivated to develop professionally in a client-focused role.

Responsibilities

• Acting as a primary point of contact for a portfolio of customers
• Building strong and lasting client relationships
• Supporting customer retention and satisfaction initiatives
• Identifying upsell and cross-sell opportunities where appropriate
• Conducting regular customer reviews and follow-ups
• Managing account information and activity within the CRM
• Working closely with internal teams to deliver an excellent customer experience

Skills

Relationship building

Communication skills

Interpersonal skills

Organised

Proactive problem solving

Tools

CRM

Job description

Junior Account Manager

£28,000-£34,000 Basic + Bonus Structure

Are you someone who enjoys building relationships, providing excellent customer service, and helping clients get the most from the products and services they use?

Flourish have partnered with an exciting client looking to hire a Junior Account Manager to join their growing team. This role offers an excellent opportunity for someone early in their career to step into a client-focused position with genuine opportunities for development and progression.

Rather than focusing purely on new business, you'll be responsible for nurturing existing customer relationships, identifying growth opportunities, and ensuring clients receive an exceptional experience throughout their journey.

Why Join?

• Competitive basic salary
• Performance-related bonus scheme
• Full training and support provided
• Clear pathway into Senior Account Management and Leadership roles
• Collaborative and supportive team culture
• Regular incentives, team events, and social activities
• Long-term career development opportunities

Key Responsibilities

• Acting as a primary point of contact for a portfolio of customers
• Building strong and lasting client relationships
• Supporting customer retention and satisfaction initiatives
• Identifying upsell and cross-sell opportunities where appropriate
• Conducting regular customer reviews and follow-ups
• Managing account information and activity within the CRM
• Working closely with internal teams to deliver an excellent customer experience

About You

• Strong communication and interpersonal skills
• Customer-focused with a relationship-building mindset
• Organised and able to manage multiple priorities
• Motivated and eager to develop professionally
• Positive, proactive, and solutions-oriented
• Experience in customer service, hospitality, retail, sales, or recruitment would be beneficial but isn’t essential

This is a fantastic opportunity for someone looking to move into account management and join a business that values its people, invests in development, and promotes from within.

If you're looking for a role where you can build relationships, develop your career, and make a real impact, we’d love to hear from you.