Junior Account Manager

GetRecruited UK Ltd; Market Harborough; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Benefits

Job summary

Get Recruited (UK) Ltd in Market Harborough is recruiting a Junior Account Manager to build strong client relationships, manage multiple projects and own key accounts commercially. You will work with the department lead to deliver projects, meet KPIs and SLAs, forecast profitability, and spot opportunities to grow accounts.

Excellent communication, CRM experience and a proactive, solutions-focused approach are essential for success in this role.

Qualifications

• Experience building and maintaining client relationships across multiple projects.
• Strong communication, presentation and negotiation skills.
• Proven ability to manage budgets, forecasting and account profitability.
• Experience using CRM systems to track client information and activity.

Responsibilities

• Develop and maintain relationships with new and existing clients.
• Manage client projects from brief to delivery and lead client meetings.
• Monitor KPIs and SLAs, forecast profitability and invoicing.
• Identify opportunities to grow and develop existing client accounts.
• Coordinate project delivery across departments and maintain CRM records.

Skills

Client relationship management

Account management

Communication skills

CRM systems

Tools

Microsoft Office

Job description

JUNIOR ACCOUNT MANAGER

MARKET HARBOROUGH

£30,000 to £35,000 + BENEFITS

THE OPPORTUNITY:

We're recruiting on behalf of a successful and established business that's looking to appoint a Junior Account Manager to join the team.

This is a fantastic opportunity for a Junior Account Manager or Account Manager who enjoys building strong client relationships, managing multiple projects and taking commercial ownership of key accounts, including ensuring smooth service delivery.

Working closely with the department lead, the Account Manager will be responsible for the successful delivery of client projects, ensuring agreed KPIs and SLAs are achieved whilst identifying opportunities to develop accounts, improve profitability and deliver additional value.

THE ROLE:

Reporting to the department lead, you'll take ownership of a portfolio of client accounts, with responsibilities including:

• Developing and maintaining strong relationships with new and existing clients
• Managing client projects from initial brief through to successful delivery
• Preparing for and leading client meetings, reviews and conference calls
• Ensuring actions from client meetings are documented, communicated and completed
• Agreeing, monitoring and reporting against client KPIs and SLAs
• Managing account profitability through accurate forecasting, estimating and invoicing
• Identifying opportunities to grow and develop existing client accounts
• Understanding client objectives and providing proactive solutions to support their commercial goals
• Managing escalated client issues and ensuring a swift and professional resolution
• Producing clear briefs for internal teams and coordinating project delivery across departments
• Supporting the finance team with invoicing and outstanding client accounts
• Maintaining accurate client information and activity within CRM systems
• Monitoring market developments and identifying new opportunities for clients

THE PERSON:

• Previous experience as an Account Manager, Senior Account Manager, Client Services Manager, Sales Coordinator and Customer Experience Manager.
• Strong experience managing client relationships and delivering multiple projects
• Commercially minded with experience of budgets, forecasting, estimating and account profitability
• Confident managing client KPIs and SLAs
• Excellent communication, presentation and negotiation skills
• Strong organisational skills with the ability to manage multiple accounts and competing deadlines
• Experience using CRM systems with good Excel and Microsoft Office skills
• A proactive and solutions-focused approach to account management

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