Junior Account Manager

IDX; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Client Relations Associate to enhance client relationships and drive account growth. This role offers a unique opportunity to become a product expert while working with iconic brands. You will thrive in a fast-paced environment, ensuring timely renewals and identifying upselling opportunities. Collaborate with a passionate team, utilize cutting-edge technology, and contribute to a culture of continuous learning. If you're a proactive communicator ready to make an impact, this is the perfect opportunity for you to shine and grow your career with us.

Benefits

Health cash plan

Ongoing training

Mentorship opportunities

Dynamic work environment

Qualifications

• Strong organizational skills and ability to prioritize workloads effectively.
• Excellent communicator with strong relationship-building capabilities.

Responsibilities

• Build and maintain excellent relationships within an allocated portfolio of clients.
• Ensure timely processing of renewals and maintain a high renewal rate.

Skills

Client Relationship Management

Communication Skills

Organizational Skills

Negotiation Skills

Team Collaboration

Education

Bachelor's Degree

Tools

CRM Software

Job description

London Investis Digital
London, England | GBR
Level 5, Counting House,
52 Tooley Street
London, LONDO SE12QN, GBR

WANTED: Client Relations Associate ready to drive change... lead... grow with us... challenge themselves... make an impact!

Why Join IDX?

Not Just Any Brands: See your work come to life for iconic brands like Rolls-Royce, Fruit of the Loom, and Puma.

Collaborative Spirit: Work alongside passionate innovators who share your thirst for progress.

Continuous Learning: Grow your skills with ongoing training, mentorship, and the freedom to experiment.

Fast Paced & Fun: Thrive in a dynamic environment where big ideas and bold action collide.

Cutting-Edge Technology: Play with the latest analytics tools, use AR to build immersive digital events, and explore the future of brand storytelling!

Health cash plan allowing you to claim back on everyday healthcare costs incl. dental, vision, psychotherapy, acupuncture and more!

The Gig

We're looking for a Client Relations Executive to build and maintain excellent relationships within an allocated portfolio of clients. Following a defined renewal process, you will ensure the successful renewal of our Tools and Feeds products and services for your assigned clients.

This is a fantastic opportunity to grow into a product expert and become the go-to person within the Sales team for IDX’s Tools & Feeds products. In addition to renewals, you will have a monthly target to further grow your accounts by identifying opportunities to introduce our diverse range of products to meet client needs.

You Will

• Ensure all renewals are processed and completed in the CRM in a timely manner, no later than 60 days before any renewal date.
• Maintain and facilitate a renewal rate of 98% across the entire Client Relations portfolio.
• Nurture and uphold a high standard of client communication at every opportunity.
• Identify opportunities for account growth and upselling by leveraging strong communication and relationship-building skills to address client needs and drive revenue.
• Work closely with the BD team to identify and act on opportunities for growth within the portfolio of accounts. Play an active role in the Client Relations team by sharing knowledge and proactively seeking assistance when needed.

About You

• A team player with the ability to collaborate effectively and contribute to team goals while proactively sharing knowledge.
• Strong organizational skills with the ability to prioritize workloads, meet deadlines, and ensure timely completion of renewals and CRM updates.
• Excellent communicator with strong relationship-building skills and the ability to manage, negotiate, and influence diverse internal and external stakeholders effectively.
• Detail-oriented and process-driven, ensuring all administrative tasks, such as documentation and CRM management, are completed accurately and efficiently.
• Proactive and resourceful, capable of identifying upselling opportunities and supporting business development efforts.

About Us

IDX isn't your average communications company. With over 20 years industry experience and a portfolio of prominent global clients, our award-winning communication solutions are seen by billions every month across a global audience.

We seek The Bold. Shatter expectations, push boundaries – that's the fuel that ignites our powerhouse team. Collaboration is our superpower, where we bring expertise and individuality to elevate and deliver. Rising Stars with boundless hunger, this is your launchpad. Seasoned pros who want to define their Legacy in the industry, this is your home. Be BOLD – Own Your Story at IDX.

An Inclusive Workplace

IDX is an Equal Opportunity Employer. We aim to foster an environment that desires and recruits diverse talent, cultivates a culture that celebrates all identities, life experiences, perspectives, and ensures equal opportunity for all.

Are you a creative problem-solver who craves a challenge? Do you get fired up by innovation and pushing boundaries? Join the IDX revolution!