Junior Account Executive - Marketing

SF Partners; Loughborough; On-site; GBP 24,000 - 26,000; Full time

Job summary

SF Partners in Mountsorrel is seeking an Account Administrator – Marketing & Client Support to join a busy agency. You will support campaign coordination, client communications and account administration, working closely with Account Managers to ensure programmes run smoothly.

This role suits marketing or business graduates or applicants with administration or customer service experience aiming to move into an agency environment. Office-based, Monday to Friday, with standard hours.

Qualifications

• Marketing or business graduates, or individuals with administration or customer service experience looking to transition into an agency environment.
• Strong communication skills and attention to detail with data.

Responsibilities

• Respond to client and programme participant enquiries via telephone and email.
• Manage programme inboxes, resolve queries and elevate complaints when necessary.
• Support Account Managers with communication plans, campaign ideas and email creation.
• Update website content and maintain accurate customer records.
• Check, prepare and upload programme data.
• Use Excel to analyse data and produce reports.
• Coordinate supplier orders, monitor costs and verify orders against agreed budgets.
• Assist with project administration and attend client meetings as required.

Skills

Client communication

Data analysis

Campaign coordination

Administration

Team player

Education

Marketing or business degree

Tools

Excel

Content management systems

Job description

Account Administrator – Marketing & Client Support

Mountsorrel

£24,000–£26,000 per annum

Monday to Friday, 9:00am–5:30pm

Office-based

Are you a marketing graduate seeking a varied role where you can develop your skills in client support, campaign coordination and account administration?

We are recruiting for a busy agency specialising in reward, incentive and recognition programmes for a diverse range of clients. Working closely with Account Managers, you will help ensure programmes run smoothly, support marketing communications and act as a key point of contact for customers and suppliers.

This role is ideal for marketing or business graduates, or individuals with administration or customer service experience looking to transition into an agency environment.

Key Responsibilities

• Respond to client and programme participant enquiries via telephone and email.
• Manage programme inboxes, resolve queries and elevate complaints when necessary.
• Support Account Managers with communication plans, campaign ideas and email creation.
• Update website content and maintain accurate customer records.
• Check, prepare and upload programme data.
• Use Excel to analyse data and produce reports.
• Coordinate supplier orders, monitor costs and verify orders against agreed budgets.
• Assist with project administration and attend client meetings as required.

Person Specification

• Strong communication skills with a friendly and professional manner.
• Excellent attention to detail and confidence working with data.
• Good organisational skills with the ability to manage competing priorities.
• Proficient in Microsoft Office, particularly Excel.
• Interest in marketing, client relationships and campaign delivery.
• A proactive team player with a keen willingness to learn.
• Experience with email campaigns, website content or content management systems is desirable.
• Knowledge of advanced Excel functions such as pivot tables and VLOOKUP is advantageous but not essential.

What We Offer

This role provides practical experience across marketing support, account administration and customer service, offering plenty of variety and opportunities for development.

Based at the company’s Mountsorrel offices, with occasional UK travel.