Junior Account Coordinator

GPI Gateshead; Gateshead; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a Junior Account Coordinator to provide exceptional service to customers. In this role, you will interact closely with production and operations, ensuring high levels of customer satisfaction. You will manage orders, communicate with clients, and maintain departmental targets. This is a fantastic opportunity for those eager to grow their careers in account coordination within a collaborative and innovative environment. Join a team that values diversity and excellence, and contribute to meaningful projects that impact the community.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Ensure procedures within the department are followed.
• Manage orders and ensure timely release to meet customer due dates.
• Communicate effectively with customers and colleagues.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Self-Motivation

Time Management

Customer Service

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that held those soda cans you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care, and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

The Junior Account Coordinator will deliver a first class service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times. Also provide support and cover for reception.

Responsibilities

• Ensure that procedures within the department are followed.
• Distribute post to the team and record as required
• Circulate daily reports to both the team and customers
• Prepare orders/works instruction tickets to enable most efficient and economical utilisation of materials and machinery.
• Manage Orders for Trial, new and repeat profiles, reviewing the cap loading prior to loading orders.
• Ensure all orders are released in time to meet customer due dates.
• Manage artwork and repro requests
• Communicate with customers
• Check all information prior to release of job bag to production departments
• Ensuring final invoice prices are correct on all orders
• Review customer specifications and artwork to ensure all requirements are feasible and understood by departments
• Collating origination, trial and storage costs
• Requests repeat design samples from Technical design, tracking outstanding designs, ensuring they are despatched to meet customers’ demands.
• Produce weekly stock reports; arrange invoice and disposal of aged stock.
• Ensure prompt and accurate filing and archiving of all customer orders ad correspondence.
• Manage intercompany transfer work
• Managing Board levels
• Ensuring costs are charged back to customers origin
• To ensure and maintain the departments targets and KPI’s are achieved.
• Maintain a professional manner at all times.
• Provide information in a concise and timely manner, to both customers and colleagues
• Work closely with the external accounts manager to meet customer needs and expectations.
• Process new enquiries and NPD briefs. Track prices and samples to adhere to customer deadlines.
• Vendor Management – Manage customer stock levels through VMI and forecasting
• Liaise with retail team regarding retailer launches
• Submit repro charges to customer to gain PO/advise of invoicing
• Submit & gain approval on artworks
• Manage customer board reserve levels in conjunction with the external representative.
• Recommend potential improvements to Customer Services Manager
• Grow product knowledge both through regular product training and from working alongside the Customer Service Team Leaders

Experience:

• First class telephone manner and communication skills both written and verbal.
• Ability to work under pressure to deliver a high standard of service
• Self-Motivated and the ability to motivate others
• Attention to detail and take pride in your work
• Excellent organisational and time management skills, with the ability to prioritise
• Able to work in a fast paced environment
• Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
• Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
• Ability to identify opportunities for process improvements

Qualifications

If you are passionate about building relationships and eager to advance your career in account coordination, we encourage you to apply for this exciting opportunity!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Packaging and Containers Manufacturing

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