Customer Account Coordinator

TN United Kingdom; Middlesbrough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Customer Account Coordinator to enhance their customer service team. This role involves providing exceptional service, managing client accounts, and ensuring smooth communication between customers and internal teams. You will be responsible for responding to sales inquiries, providing administrative support, and coordinating stock movements. This office-based position offers a collaborative environment with opportunities for progression and a supportive team culture. If you're detail-oriented and have excellent communication skills, this is the perfect role for you.

Benefits

20 days paid holiday per year

Public holidays off

Bonus scheme after probation

Opportunity for progression

Qualifications

• Proficiency in Microsoft Word and Excel is essential.
• Strong attention to detail and accuracy is required.

Responsibilities

• Respond to incoming sales enquiries promptly and professionally.
• Provide administrative support to the Sales Operations Manager.
• Manage product stock movements and ensure accurate records.

Skills

Microsoft Word

Microsoft Excel

Attention to detail

Written communication

Team collaboration

Job description

Social network you want to login/join with:

Customer Account Coordinator, Middlesbrough

col-narrow-left

Client:

Si Recruitment

Location:

Middlesbrough, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

b0dc0d3c697e

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

My client is searching for a motivated and customer-focused individual to join their team as a Customer Account Co-ordinator .

You will provide exceptional service to your clients, manage their accounts, and ensure seamless coordination between customers and internal teams.

This role reports to the Sales Operations Manager and involves diverse responsibilities from administrative tasks to client communication.

Responsibilities:

Respond to incoming sales enquiries promptly and professionally

Provide administrative support to both the Sales Operations Manager and the Office Manager

Manage product stock movements, ensuring accurate records for customer invoicing

Create internal documents (Warehouse Picking Lists, Delivery & Collection Notes) to support accurate invoicing

Coordinate delivery and collection dates with customers and communicate with the internal transport team

Provide customers with regular, accurate stock level reports

Knowledge and Skills Required:

Proficiency in Microsoft Word and Excel is essential

Strong attention to detail and accuracy

Ability to work well with team members and offer support when needed

Excellent written and communication skills, with a positive, can-do attitude

Weekly Hours - 37.5 hours

Office Based - 5 Days per week

Annual Leave - 20 days paid holiday per year plus all public holidays

Bonus Scheme - Applicable when probation period is successfully completed

Opportunity for progression

If this role matches your skillset, we would love to hear from you!